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Auto Repair
Emarat- Quoz
Category: Tire Repair
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Emarat - Quoz, is a business that provides a range of services. The company offers gas station facilities for refueling vehicles. Additionally, an ATM is available for cash withdrawals. For vehicle maintenance, the company offers auto tune-up services and a tire shop. Customers can also utilize the car wash service. A convenience store is on-site for purchasing various items. Furthermore, the company provides upholstery cleaning services. More information about their offerings can be found on their website, https://www.emarat.ae/.
Customer Review Summary
Overall Customer Sentiment:
Based on a total of 628 reviews with an average rating of 4.1 out of 5, the overall customer sentiment appears to be generally positive. However, a portion of the reviews indicates significant dissatisfaction with specific aspects of the service.
Service Quality and Common Themes:
Analysis of the provided reviews reveals a mixed customer experience. Positive feedback highlights good service and efficient car wash experiences. Conversely, recurring negative themes include concerns about pricing discrepancies, particularly regarding fuel charges, and issues with basic amenities such as free air and parking. Recent reviews also indicate significant disruption and inconvenience due to ongoing construction, impacting traffic flow and accessibility to services. The lack of readily available customer service is also noted as a weakness.
Strengths:
The business appears to provide satisfactory car wash services and is generally not perceived as overly crowded, suggesting efficient service delivery in some areas.
Weaknesses:
Key areas for improvement include addressing pricing transparency and accuracy, ensuring the availability of essential amenities like free air and adequate parking, and enhancing customer service responsiveness. The current construction significantly negatively impacts the customer experience and requires clear communication and mitigation strategies.
Final Assessment:
While the overall average rating suggests a predominantly positive customer base, the recurring negative feedback on pricing, amenities, and the impact of construction indicates inconsistencies in service quality and potential areas of concern for customers. To consistently deliver high-quality and reliable service, the business should prioritize resolving pricing issues, improving basic facilities, and effectively managing the impact of ongoing construction on the customer experience.
At the time of writing this post there is construction at this gas station. It doesn’t seem clear how long it’ll be but there is 4 filling stations closed causing a lot of traffic. Not only that but the workers have very stupidly closed one of the active lanes with their platform causing for even more delays. You can refer to my pictures but I would avoid this for the time being.
Not providing customer service No Free air poin No parking
They charge extra price for patrol. Instead of 104, they charge 140 AED. Every time you need to check screen, because they always charge extra. Be aware!
Very good service & not crowded
Very tanvir. Very nisly wash my car.... Contact him Mr msasood very good there
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