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Auto Repair
Emarat- Al Qaryah
Category: Auto Repair
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Emarat - Al Qaryah is a business that offers a variety of services. The company offers gas station services, providing fuel for vehicles. Additionally, the company offers auto electrical service and auto tune up service, assisting with vehicle maintenance and repair. For those needing battery replacements, the company offers a battery store and specifically a car battery store. Customers can also enjoy a coffee shop and find everyday items at the convenience store business. The company provides a range of services catering to both vehicle needs and customer convenience.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the average rating of 4.2 out of 5 from 164 reviews. While a significant portion of customers report positive experiences, particularly regarding the bakery and convenience store offerings, there are notable instances of negative feedback concerning specific services and staff interactions.
Service Quality:
Service quality appears inconsistent across different areas of the business. The bakery and convenience store are frequently highlighted positively. However, the auto services, specifically oil changes and staff behavior in those areas, receive criticism regarding quality and professionalism. Issues with restroom availability also negatively impact the perception of service quality.
Common Themes:
Recurring positive themes include the quality of the bakery and the convenience of the location and available services (convenience store, oil change, repair shop). Negative themes consistently revolve around the quality of auto service work, staff attitude and behavior, and issues with facility maintenance, particularly restrooms.
Final Assessment:
Based on the available data, the business demonstrates strengths in its bakery and convenience store offerings, contributing to a generally positive overall rating. However, the recurring negative feedback regarding auto service quality and staff conduct in certain areas indicates significant inconsistencies in service delivery. While the business offers a wide range of convenient services, the reliability and quality of the auto services and the consistency of positive staff interactions are areas requiring improvement to ensure a consistently high-quality and reliable customer experience across all offerings.
24 FEB 2024 2AM , Lube Express staff non welcomed staff without behavior 👎 stop deal , wish this company educated there staff in courses of marketing for public.
Located off Emirates 611 in Sajaa Industrial. Easy entry into the station from the highway and you can get back to the highway through a roundabout, usually not crowded during off-peak hours. All services such as oil change, fast track repair shop, convenience store is available. Station is spacious and new. Good cozy looking.
Not all workers at the oil change do the same quality job
Very bad service all toilets are under maintenance, I had 2 kids who needs the toilet urgently as we were coming from AD which is long distance and asked them many time to open one of the bathrooms for us , they send us to KFC where also they said that no wash room is available! When I got angry and asked them where they go to use toilet during their duty they opened one bathroom that was locked !!! Staff are just 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 by all what it means
Very good bakery+ plus window side table with chargers, all what you need.
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