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Appliance Repair
Dyson at AlMaryah Galleria
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Dyson at Al Maryah Galleria is an appliance store and offers appliances customer service. The company offer a range of Dyson products, including vacuum cleaners, air purifiers, hair dryers, and other innovative technologies. The company also provide expert advice and demonstrations to help customers choose the right product for their needs. Additionally, the company offer after-sales support, including repairs and maintenance services, to ensure customer satisfaction.
Customer Review Summary
Overall Customer Sentiment:
Based on the provided reviews and overall data (35 reviews, 3.2 average rating), customer sentiment appears mixed, leaning towards slightly negative. While some customers report positive interactions and resolutions, a significant portion express frustration with service processes, communication, and perceived lack of assistance.
Service Quality:
Service quality is inconsistent. Positive experiences highlight professional and helpful staff who successfully resolved issues, including product exchanges. However, negative feedback points to issues with repair diagnostics, billing practices (charging for labor when no fault is found), and a lack of physical assistance for customers needing help with products. The overall process for repairs and delivery is described as slow and frustrating by some.
Common Themes:
Recurring themes include communication breakdowns (agents requesting repeated information), lengthy processing and delivery times, and dissatisfaction with repair outcomes and associated charges. Conversely, positive interactions often mention specific staff members who provided excellent service and efficient problem resolution.
Final Assessment:
The business demonstrates the capacity for providing high-quality service, as evidenced by positive customer feedback and successful resolutions. However, systemic issues within service processes, particularly regarding communication, repair procedures, and customer support during visits, negatively impact the overall customer experience. To consistently deliver high-quality and reliable service, improvements are needed in streamlining processes, enhancing communication clarity, and ensuring adequate support for customers, especially those with specific needs. The current performance suggests reliability is inconsistent, with significant room for improvement to align with customer expectations for a reputable brand.
Bought dyson airstrait 4 days ago. I just found out it has free ingraving. The sales lady didn't told me about that. 😒🥲
I contacted the Dyson repair centre. The agent was requesting the same information again and again. Then they said the payment would be collected after 2 days, then it would take up to 30 days for delivery. I like Dyson products but they need to change their processes. It is very slow and frustrating for the consumer.
I took my purifier/humidifier for repair after showing a video of it making loud noises. They claimed nothing was wrong but still charged me for “labor.” Despite informing them I was pregnant and requesting assistance, no one helped when I arrived, and I had to carry it to P4 on my own while heavily pregnant and exhausted.
I want to express my gratitude to lovely Hajar and mister Kaison, as they helped me solve my problem. They were very professional and polite. They changed my Dyson for me
They are busy, Service is ok. I believe for the brand has to be better
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