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Auto Repair
Dubai Scooter Service (Electric Scooter Repair)
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Dubai Scooter Service is a business specializing in the repair and maintenance of electric scooters. The company offers a range of services including general scooter repair, addressing issues with brakes, tires, and other mechanical components. They also provide electrical repair services, tackling problems with batteries, motors, controllers, and wiring. Their expertise covers various makes and models of electric scooters, aiming to get riders back on the road safely and efficiently.
Customer Review Summary
Overall Customer Sentiment:
The business generally receives positive feedback, as indicated by a high average rating of 4.6 out of 5 stars across 315 reviews. However, a subset of reviews highlights significant negative experiences, suggesting inconsistency in service delivery.
Service Quality:
Positive reviews frequently commend the speed and efficiency of repairs, particularly for routine tasks like tire replacements. Customers appreciate the professionalism and knowledge of the staff in diagnosing issues and explaining repair options. The use of quality parts is also noted as a strength. Conversely, negative feedback points to issues with communication, particularly regarding unexpected repairs or changes to the original service request. There are also concerns raised about the accuracy of diagnoses and the justification for proposed repairs.
Common Themes:
Recurring positive themes include fast service, fair prices (though this is contradicted by some negative reviews), and expertise with various electric scooter brands. Negative themes center around poor communication, perceived overcharging or unnecessary repairs, and instances of unprofessional behavior from staff. The lack of visible external signage is a minor point of feedback.
Final Assessment:
Based on the available data, the business appears to provide high-quality and reliable service for a majority of its customers, particularly for straightforward repairs. The high volume of positive reviews and the strong average rating support this. However, the presence of critical reviews highlighting issues with communication, transparency, and staff conduct indicates areas for improvement. While many customers experience efficient and professional service, the negative feedback suggests that the business may not consistently deliver this standard across all interactions. Potential customers should be aware of these potential inconsistencies.
brought is a scooter from brake repairs , they refused because the charger wasn’t available, the brakes are not electrical !
Brought my scooter in to replace tube tyres with full rubber tyres. Everything was confirmed and booked, was told to come back next day.
Upon returning, tyres were not replaced due to size mismatch. Instead they decided to replace the tubes without my confirmation and consent. Proceeded to charge me, even though my original tubes were working fine. When asked why I wasn’t consulted, was told ‘sorry I forgot to call you’. Very unprofessional.
Scooter is almost brand new, but was returned to me very dusty.
Very disappointed as I was referred here for s good service..
Excellent Scooter Repair Service – Highly Recommended! I recently took g30 max, and I couldn't be more impressed with their service! From the moment I walked in, the staff was friendly, knowledgeable, and eager to help. They quickly diagnosed the issue and explained everything clearly, including the repair options and costs. The turnaround time was fantastic—I had my scooter back in no time, running like new! Their expertise with Ninebot, Xiaomi, and other electric scooter brands is evident, and they use high-quality parts to ensure long-lasting repairs.
Excellent service! They did a fantastic job repairing my scooter with great attention to quality. The whole process was smooth and professional. I highly recommend them!
Fast service, fair prices. Xiaomi Pro 2. Highly recommended.
His prices are higher than others and exaggerated, and the worst thing is the bad treatment and disgusting manner of the person who receives customers, the owner of the hair tie, who has no respect for customers
Quick and professional service. I went there to get my tyre changed and was done within a few minutes. Just note that there is no visible signage from outside. Only once you enter the office block you'll know you've come to the right place.
They said i had to change battery and wheels, so i asked to send it back. Then i checked the battery myself and it was ok, 43 V. So i detached the battery from the electronics for a few minutes. This must have reset the circuit and i have now run 5 km at max speed without problem. From a useless 700 dir repair proposal to 0 cost reset.
Tyers replacement done in fast and professional manner. good job. thanks.
Was speaking to pessos the receptionist on the phone. Very poor communication and attitude on the phone. I requested to speak with the manager and said they don’t have a manager. I sent my scooter to them as it has an error for the past 3 months, all of a sudden they can’t figure out the problem But are charging me because they tightened skrews and looked at the cables.