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Auto Repair
Dluxe Service Centre
Category: Auto Repair
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Dluxe Service Centre, operating under the business name Dluxe World, is a comprehensive automotive service provider. The company offers a wide range of services including car repair and maintenance, auto air conditioning service, auto electrical service, and auto tune-ups. They also specialize in car detailing, tire repair, wheel alignment, and window tinting. Dluxe Service Centre aims to provide a complete solution for vehicle owners, addressing various needs from routine maintenance to specialized repairs and cosmetic enhancements.
Customer Sentiment:
Overall customer sentiment appears mixed, with a significant portion expressing high satisfaction while a notable minority report negative experiences. The average rating of 4.3 out of 5 across 520 reviews suggests a generally positive perception, but the presence of strongly negative feedback indicates areas for improvement.
Service Quality:
Positive reviews frequently highlight professionalism, speed, and quality of work, particularly for routine services like oil changes and accident repairs. Specific mentions of addressing electrical faults affordably and using original parts for major services are positive indicators. However, negative reviews raise concerns about the quality of complex repairs (e.g., BMW brake and programming issues), cars being returned in worse condition, and lack of post-service checks (e.g., programming, missing parts).
Common Themes:
Recurring positive themes include efficient service, professional staff (with specific individuals mentioned positively), and comfortable waiting facilities. Conversely, negative themes center around poor customer service, lack of transparency in pricing and quotations, issues with the quality of repairs for certain problems, and concerns about trustworthiness and communication regarding service outcomes. The issue of cars not being cleaned after service is also mentioned.
Final Assessment:
Based on the provided data, the business demonstrates the capacity to deliver high-quality and reliable service, as evidenced by the high volume of positive reviews and the average rating. Strengths lie in routine maintenance, efficient processes, and a focus on customer comfort in the waiting area. However, inconsistencies in service quality for more complex issues, coupled with significant shortcomings in customer communication, transparency, and post-repair checks, detract from the overall reliability. While many customers experience excellent service, the negative feedback highlights critical areas that need addressing to ensure consistent high quality and build greater trust.
Excellent job. Took my car cadillac escalade to change oil and it was a really fast service and done professionally. Defiantly coming here again
Had an accident last week, visited DLuxe for repair. I have received my car in just 2 days. Very professional and proactive team. They have done amazing job. Special thanks to Mr. Nawras and Mr. Sultan. Highly recommended 9/10 Neat and clean waiting area Wheelchair accessible entrance
Honestly, it is one of the best garages I have dealt with. They care about every little thing and the smallest details. I highly recommend it to those who want to do a major service, as all the car's consumable parts are replaced with original parts from the agency. When you receive the car, you will know the difference yourself. There is also a rest room with all the comforts, such as the Internet, a giant TV screen, a billiards table, a coffee machine, a mineral water refrigerator, and the best thing is that you can monitor your car while you are in this air-conditioned room.
I came all the way from Bahrain to do the service here, the service is amazing, special thank to Muhammad Sultan and Muhammad Anees for the professional services
I have BMW X6M BLUE - MAJOR SERVICE
THEY DID MAJOR SERVICE TO MY CAR THEN ONCE I COLLECT MY CAR TO TEST DRIVE
I FIND warning ⚠️ on the screen overdue service and oil change warning and they didn't do programming for the car
also
I DIDN'T FIND ENGINE COVER
I informed them but still nothing
My experience with dluxe was the worst 👎👎👎👎First I took my car for service (BMW) and got it back worst than before!!!! They were supposed to fix the car break and do some programming updates, but unfortunately, they brought my car back and none of that was solved and I already did the payment of (8k) . I called them back and explained my problem but they refused that this was a mistake and they wanted me to pay again……
I received my car (not cleaned ) outside as well!
1/10
ما انصح فيه أبدا ، لا تصدقون الإعلانات مافي اي مصداقية
Regular price hikes + bait and switch. Basically the full book of bad business practices. To be fair their quality of work is slightly above market expectations but I do not appreciate shady practices. I was a regular customer, now I will have to find a new place. What a shame!
Very bad customer service…
Kept waiting for an approximate quotation while i told them the problem of my car for over 5 days and at the end they were like we cant give a quotation without checking the car ( in which i should pay for checking the problem) although i told them what the problem is
Unprofessional and untrustworthy 👎🏻
Very very disappointment, spend a hundred thousands for nothing, and after repair as well!!!
My suggestion u want a good service for your car, avoid this place!
Yesterday we gave our car for service, it required engine oil change and also there were faults with Airbag and Passenger safety system. Mr Hussain helped us through the process with suggesting only the required service (minor) and fixed the safety airbag electrical faults for cheap. Affordable for the quality they provide. Would recommend to everyone, will work with them again!👍