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Auto Repair
Crystal Shine Car Care
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Crystal Shine Car Care is a business that offers a comprehensive range of automotive services. The company offers car detailing services, ensuring vehicles are meticulously cleaned and polished to a high standard. They also provide auto body shop services, addressing damage and restoring the vehicle's exterior. Auto dent removal service is available to fix minor dents without the need for repainting. For older vehicles, the company offers auto restoration services to bring them back to their original condition. They also have an auto upholsterer on staff to repair or replace vehicle interiors. Crystal Shine Car Care provides general car repair and maintenance services to keep vehicles running smoothly. A car wash service is available for a quick clean. Additionally, the company offers specialized leather repair service and upholstery cleaning service to maintain the interior of vehicles.
Customer Sentiment:
Overall customer sentiment appears largely positive, as reflected in the high average rating of 4.8 out of 5 across 1237 reviews. Many customers express high satisfaction with the quality of work, particularly for detailing, paint correction, and dent removal services. However, a notable minority of reviews indicate significant negative experiences, primarily related to pricing, customer service, and perceived value for money.
Service Quality:
Reviews frequently highlight the high quality of workmanship, attention to detail, and transformative results achieved, particularly for detailing and restoration services. Specific mentions include showroom-level finishes, immaculate interiors, and effective dent and scratch removal. The use of high-grade products and the expertise of the team are also praised. Conversely, some reviews report dissatisfaction with the quality of specific services, such as headlight restoration, deeming the results unacceptable for the price paid.
Common Themes:
Recurring positive themes include the professionalism and knowledge of the staff (specifically mentioning Adel), the meticulous attention to detail, and the impressive final results. Negative themes consistently revolve around high pricing, a lack of transparency regarding costs, and poor customer service experiences, including rudeness and refusal to provide price estimates without an in-person inspection. The perception of inflated prices and a lack of guaranteed results are also raised as concerns.
Final Assessment:
Based on the provided reviews and the overall high average rating, Crystal Shine appears to deliver high-quality and reliable service for a significant portion of its clientele, particularly in the areas of car detailing and restoration. The positive feedback on workmanship and results is a strong indicator of their technical capabilities. However, the recurring negative feedback regarding pricing, customer service, and transparency cannot be ignored. While many customers find the service worth the cost, a notable segment feels the prices are excessive and the customer experience is poor. Potential customers should weigh the strong positive reviews regarding service quality against the concerns raised about cost and customer interaction when making a decision.
Good detail but very very expensive and overpriced. It was strange that the guy in reception tried to sell me a Rolex too. There are other places in Dubai much better prices
I called them to inquire about their services and pricing, but the experience was extremely disappointing. The operator I spoke with refused to provide any information about the prices, which was frustrating. Even worse, they were incredibly rude throughout the conversation. Customer service is a crucial aspect of any business, and this experience has certainly deterred me from considering their services in the future. I hope they address this issue and improve their communication and professionalism.
I can honestly say I was sceptical at first, as most people are looking for any car service. After doing some research, I found Crystal Shine, and I'm so glad I did. Adel was a true gentleman, extremely knowledgeable, and passionate in his work. My Porche Cayenne GTS came out of his garage looking like a new car again. All dents and scuffs were superbly care of, and the inside was cleaned to an immaculate level. I highly recommend 👌
I recently bought a used car and brought it to Crystal Shine to give it a showroom finish again and they did not disappoint. within 5 minutes the car was fully inspected and Mr Adel was very transparent with costs and what actually needed doing on the car. I got the car back in the same day with all the dents removed and interior scratches, If you have any car detailing needs then I cannot recommend this place higher,. extremely high quality workmanship and very quick service, what more could you ask for, I will definitely be bringing my car back.
I recently had my car detailed, and the results were beyond my expectations! From start to finish, the service was professional, thorough, and truly impressive. The team paid meticulous attention to every detail—cleaning, polishing, and restoring my vehicle to a showroom-level finish. The exterior gleamed with a flawless shine, while the interior looked and smelled brand new. Every surface, from the dashboard to the seats and carpets, was spotless. What stood out most was their dedication to quality. They used high-grade products and demonstrated expertise in handling even the toughest stains. Their customer service was top-notch—friendly, knowledgeable, and committed to ensuring satisfaction. If you're looking for a car detailing service that delivers excellence, I highly recommend them. My car has never looked better, and I'll definitely be returning for future detailing!
Immense attention to detail, very high quality service and you get a personal service. When you meet Adel you feel like you’re a personal friend and he will personally be involved in making sure your car is cared for like his own. The service is not ‘cheap’ but I wanted a high quality service with every nook and cranny cleaned and left spotless, which is what I got. Their experience and knowledge is clear to see and this is a company I trust (there’s not many I can say that about). If you want high quality service, don’t hesitate to take your pride and joy to them.
It is not my intention to post negative reviews, just to create awareness for the people who looking for headlights restoration. Quality of works is entirely not acceptable I paid 462 AED for 2 light restoration but the work is totally not acceptable. I can get this quality of works for 100 AED in numerous places in Al Quoz. The response for the executive is this is maximum we can do; then why not you haven’t mentioned before commencing the works. Don’t fool the people. Please avoid this place, you never get what you expected
My 2009 car was in excellent condition to begin with, low mileage but in need of paintwork decontamination and revitalisation. Adil and his team have brought my car to a new level. I liked the fact the car was only worked on by a select few detailers. The whole approach was aimed at quality in the final result. My severely egg-shelled headlights have been transformed to new status. The car has a unique colour and the consistency of paint finish is excellent. There is no horrible polish residue left anywhere. The interior has also been lightly detailed in such a way that there is a natural appearance to the leather and all other materials in the cabin. Signs of good product use. I must also thank Adil for allowing my car to stay on their premises a little longer than intended. I hope you used it to advertise your capabilities. A Crystal Shine for sure. Many thanks DD
Such a negative vibe, the moment you talk to the manager, my car has normal stains, which could be cleaned with water or shampoo very easily, this guy what’s to charge AED 1400 for interior cleaning and doesn’t guarantee any stains to go. I suggest please look for other detailing shops in the Al quoz area, there are tons and very reasonable price, crystal shine price as well as reviews are inflated, with no guarantee for the work… such a waste of time for me to go so far away from my place
Terrible customer service - I simply wanted to know how much they charge for car seat cleaning. They refused to even give me a guide on the price without seeing the car, photos wouldn't do. They just want you to come in waste your time and then give you a ridiculous quote. Dont waste your time here.