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Auto Repair
Auto Whiz Garage
Category: Auto Repair
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Auto Whiz Garage, a business operating as an auto repair shop, auto machine shop, and general repair service, offers a comprehensive range of automotive services. The company provides expert repairs for various vehicle makes and models, addressing mechanical issues, engine problems, and general maintenance needs. Their services extend to specialized machine shop work, allowing for precise component repair and fabrication. As a full-service repair business, Auto Whiz Garage aims to be a one-stop solution for vehicle owners seeking reliable and professional automotive care.
Customer Sentiment:
The overall customer sentiment, as reflected in the provided reviews and the high average rating of 4.8 out of 5 from 945 reviews, is overwhelmingly positive. Many customers express high satisfaction with the service received, highlighting professionalism, honesty, and transparency. However, a small but significant number of reviews indicate negative experiences, primarily related to repair quality and pricing.
Service Quality:
Strengths in service quality frequently mentioned include thorough inspections (both mechanical and computer), clear explanations of required work, and a welcoming environment with amenities like coffee and a comfortable waiting area. Specific staff members are also praised for their knowledge and helpfulness. Conversely, weaknesses identified in some reviews point to issues with the effectiveness of repairs, particularly for complex or older vehicles, and discrepancies between initial quotes and final costs.
Common Themes:
Recurring positive themes include the professionalism and honesty of the staff, transparency in the repair process, and a focus on customer care. Negative themes center around the inability to effectively fix certain issues, potentially inflated pricing for some services, and extended repair times. The contrast between the generally positive feedback and the critical reviews suggests inconsistency in service delivery depending on the nature of the repair or potentially the specific team involved.
Final Assessment:
Based on the available data, the business appears to generally deliver high-quality and reliable service, as evidenced by the high average rating and numerous positive testimonials. Their strengths lie in customer interaction, transparency, and initial assessment processes. However, the negative reviews highlight areas for improvement, particularly in consistently delivering effective repairs for all types of issues and ensuring accurate and consistent pricing. While the majority of customers have positive experiences, potential customers should be aware of the reported inconsistencies in repair outcomes and pricing.
Absolutely amazing , I come with my Audi A6 with quite a big issue with my rear suspensions. From the start to finish they took an upmost care for me and my car, every issue was shown to me with my own eyes, they give the best price possible and plus they polish my car as a surprise for me, this people are true professionals. Big thanks to Usman and his professional team. They just gain themselves loyal customer as long as I live here. Full recommendation for everyone who are looking to fix their car with proper shop, without any fake prices and “imaginary “ issues
Don't go there if you don't want lose your money & time and your car as well
They are cheating the customers by pretending how they are professional but in fact they are not !!!
Fantastic service. My first time coming here and staff so friendly. Guide you through whole process. The place itself is very cool and great waiting area 👍👍
Great experience. As a woman usually garage is intimidating place to go to but the service from staff here from start to finish makes it so easy. Very transparent with the process and clean, comfortable environment. Recommend to everyone 👍
I recently had the pleasure of visiting Autowhiz Garage to get my Mercedes S600 repaired, and I couldn't be more impressed with the service I received. From the moment I arrived, the team was welcoming and professional. A special shout-out to Bilal and Umar – they went above and beyond in helping me fix my car. They were knowledgeable, friendly, and genuinely cared about getting my car back in perfect condition. Their attention to detail and customer care were exceptional. If you're looking for a trustworthy garage with a dedicated team, I highly recommend Autowhiz Garage!
It was use to be a good gerage with reasonable prices but now with the lack of experience estimator team they provide wrong quotes and ask you to change the parts which were not even required. In my recent experience they gave me quote 4000 aed for just changing the coolant pipes which i fixed from other gerage in just 400 aed and its been 2 months without any issue.
Really poor repair services. The sales team - Riyas n Bilal are great. But the rest of the team are really poor. In my 5 months of engaging them, I had to leave my car for 3 weeks on 3 different occasions. Now, the issues are still existent in my Audi Q7 and I made a loss of AED 15,000 by paying them. Good luck availing their services.
These guys are incredibly professional and honest. First, they thoroughly inspect your car from A to Z—literally everything. They keep you updated throughout the process, performing both a mechanical and computer inspection—all for FREE! They clearly explain what needs to be changed and what’s optional (not urgent for now). As a nice touch, they even offer you a coffee when you arrive. I really appreciate their service and this garage. I’ll definitely be coming back. Special thanks for Mr. Riyaz For reference, my car is a Mercedes C-Class.
This a very honest feedback but this place is not professional, not be able to fix the issues however car got more issues with them which was not existed. Briefly they will not say we cannot fix it but they collecting the payment for something they couldn't do it.
You deserve one star, they can’t fix the car because it’s old) it’s very funny who will take a new car to your garage if it doesn’t need repair. Change oil, change brake pads Okay. But do not expect professional repairs from them, they will only ruin the car. Please don't be offended, but this is an honest review. I wish you only improvements in your garage! All these videos were made after the repair. And spent over 3 months fixing it