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Computer Care - Al Ain Centre, Computer Plaza
Category: Computer Repair
Computer Plaza is a shopping mall that specializes in computer and electronics products and services...
Category: Computer Repair
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Computer Care, operating from Al Ain Centre, Computer Plaza, is a business specializing in computer repair services, electronics, and computer sales. The company offers a comprehensive range of services including diagnostics, troubleshooting, and repair for various computer issues. They also provide a selection of electronics and computer components for sale, catering to both individual and business needs. Their expertise covers a wide array of computer-related problems, ensuring customers receive reliable solutions for their devices.
Customer Sentiment:
Overall customer sentiment appears moderately positive, as indicated by the average rating of 4.1 out of 5 across 5757 reviews. Many customers express satisfaction with the variety of products, competitive pricing, and helpful staff, particularly highlighting the affordability compared to larger retailers.
Service Quality:
While many customers report positive interactions with knowledgeable and supportive staff, particularly regarding product selection and initial purchases, there are significant concerns raised about post-purchase service, specifically regarding warranty claims and repairs. Several reviews detail difficulties in obtaining support for faulty products, with issues around communication, responsiveness, and the validity of warranties, particularly for items intended for use outside the UAE.
Common Themes:
Recurring positive themes include the wide selection of electronics, competitive pricing, and the helpfulness of staff during the purchasing process. Negative themes consistently revolve around challenges with warranty claims, lack of responsiveness from staff after a sale, and issues with product authenticity or origin impacting warranty validity. Parking difficulties in the Al Mankhool area are also noted as a minor inconvenience.
Final Assessment:
Based on the provided reviews and overall rating, the business appears to be a strong option for initial tech purchases due to its product variety and competitive pricing. However, the significant negative feedback regarding post-sales support, particularly warranty issues and communication, raises concerns about the reliability of their service after the point of sale. Potential customers should exercise caution and thoroughly verify warranty details before purchasing, especially for high-value items or those intended for international use. While the initial shopping experience is often positive, the lack of consistent and reliable after-sales service is a notable weakness.
!!! FRAUD ALERT !!! 🚨🚨🚨
My company purchased an HP laptop from Computer Care assuring with the salesman Mr. Vishal that the laptop has HP Authorised service centre warranty.
Due to laptop hinge issue, I visited Ensure (HP Authorised service centre) for warranty repair. The technician inspected the laptop and ready to accept for repair. Upon checking the serial number, Ensure staff informed me that they cannot accept the laptop as the country of sale for laptop is Australia and has shop warranty only. I informed the same to Mr. Vishal and he was not ready to accept the laptop for repair even after I showed him the document I received from Ensure service centre.
So please don't purchase laptops from here.
PS: If you already purchased an HP laptop, Visit nearest Ensure service centre and make sure you have genuine HP warranty and not the shop warranty which can never be claimed
A fantastic destination for all tech enthusiasts. The stores inside the mall offers a wide range of electronics, including laptops, desktops, gaming systems, and mobile devices, all at competitive prices. I, along with many other visitors would agree with the fact that prices here are often more affordable than those in larger malls, making it a go-to spot for budget-conscious shoppers. The staff at Computer Care are known for their expertise and helpfulness. Particularly, the two Indian brothers on the ground floor have been commended for their confident and supportive service. Bargaining is encouraged, as I have successfully negotiated better deals, enhancing my overall shopping experience. However, some of my friends have encountered issues with warranty claims, especially when purchasing items intended for use outside the UAE. It's advisable to verify warranty details thoroughly before making a purchase to avoid potential complications. As this place is located in the bustling Al Mankhool area, parking can be challenging. I would recommended to use public transportation to reach the store conveniently. Despite this minor inconvenience, this shopping centre remains a reliable destination for all your tech needs, offering a comprehensive selection of electronics and accessories.
Al Ain Center in Dubai is a convenient destination if you’re looking for brand new computers and phones. It has a wide variety of shops offering the latest tech, but what makes it more interesting is that the ground floor also has smaller shops selling used PCs at more affordable prices. While there’s no free parking, there are plenty of paid parking options nearby. As a bonus, you can even get your car washed while you browse around—I got mine done while I was hunting for a computer. A practical spot for anyone into tech!
Computer Care in Al Ain, Dubai, is an excellent destination for tech enthusiasts and professionals. They offer a fantastic collection of laptops, from high-performance models to budget-friendly options, catering to various needs. The store also boasts a wide range of accessories, including keyboards, mice, headphones, and more, ensuring a one-stop solution for all your tech requirements. Their products are competitively priced, and the staff is knowledgeable, providing helpful guidance to make the right choice. Whether you're upgrading your setup or purchasing new devices, Computer Care delivers quality and value, making it a highly recommended spot for tech shopping in Dubai. travelwithgvv
Computer Plaza in Mankhool is a one-stop destination for all your tech needs! The plaza is well-organized with a wide range of shops offering laptops, desktops, accessories, and tech gadgets at competitive prices. Whether you’re looking for the latest gaming gear, repair services, or high-quality components, you’ll find plenty of options here. The staff across the stores are knowledgeable and provide great recommendations based on your needs and budget. What stands out most is the availability of genuine products and the option to compare multiple brands under one roof. If you’re in Dubai and need anything tech-related, Computer Plaza is highly recommended!
The best place indeed—Al Ain Center never fails! Just got my new MacBook baby for a very good deal and I couldn’t be happier. The variety, the deals, and the helpful staff make it the ultimate tech destination. If you’re hunting for gadgets, this is the spot. Worth every visit!
Trending Electronics sold me a brand new I-Phone, in December 22, that turned out to be blacklisted due to being lost or stolen. Ali Firas the store owner or manager, I don’t know which, refuses to speak to me regarding this problem leaving me with a phone I cannot use and out of pocket financially. A sign of a good company is how they will actively resolve an issue when things go wrong. Trending Electronics, it seems, are not that type of company.
Update on above, last week Ali changed my phone for a new one even though he had moved to a different company. It took far too long, 3 months, but finally issue is resolved.
very poor services I had purchased a HP Laptop in may 2023 and that stopped working in oct in warranty period we have called so many times and tried to contact them but they are not responding. when they sold it, they promised for services and international warranty but when we required their services they have not helped at all They do not pick up calls or and only give vague replies on whatsapp that is if they decide to reply most of the time they will just ignored us. even when we purchased the laptop they gave us the wrong vat CODE so we were not able to claim our vat back. They promised they would compensate in some other way but never did and now ae not helping with claiming the warranty or replacing the unit themselves. They are not reliable and fool their customers.
We bought over 10 desktops for our company. After sending one back for repairs as it had an issue not even a week later. It's been 3 weeks and no response from Vishal. I have called multiple times and he does not take my calls nor my messages. He promised delivery of it 3 days ago and I am still waiting. I then called the shop and he is not taking my calls. He always says that he is busy with a client and no word from him after.
After closing a deal, they don't care.
REALLY BAD SERVICE!!!!
What a waste of time !!!! Shop owners supporting the scalpers and crypto currency miners. Supposed to be a discounted mall for computers/laptops and accessories. When you support the scalpers, the real consumer will always loose. When this madness pops (mining) I can assure you that the real PC gamers will always remember. My advice to anyone looking to build a PC or buy a new gaming laptop, look elsewhere or order online. This mall is crazy.