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Appliance Repair
CleanFinishers
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CleanFinishers, operating under the business name CleanFinishers, is a comprehensive service provider. The company offers a wide range of services including painting, carpentry, electrical work, handyman services, plumbing, and tile installation. Their painting services cover various needs, while their carpentry expertise addresses diverse woodworking projects. CleanFinishers provides skilled electricians for electrical repairs and installations, and their handyman services tackle general repairs and maintenance. Plumbing issues are handled by their experienced plumbers, and their tile contractors are proficient in tile installation and repair. The company aims to provide a one-stop solution for various home improvement and repair needs.
Customer Sentiment:
Overall customer sentiment appears mixed, with a significant portion expressing high satisfaction, particularly with painting services and the team's professionalism and cleanliness. However, a notable minority reports extremely negative experiences, citing issues with incomplete work, poor communication, lack of refunds, and unprofessional behavior.
Service Quality:
Based on the provided reviews, the quality of service seems inconsistent. Positive feedback highlights successful painting jobs, attention to detail in cleaning, and effective handover maintenance. Conversely, negative reviews detail instances of incorrect colors used, messy work, failure to complete agreed-upon tasks, and a lack of accountability.
Common Themes:
Recurring positive themes include the team's painting skills, thorough cleaning after work, and positive interactions with customer service via platforms like WhatsApp. Negative themes consistently revolve around issues with refunds, poor communication (specifically unresponsiveness on mobile), and perceived unprofessionalism when addressing concerns. The issue of advance payments and subsequent difficulties in obtaining refunds is a significant point of concern raised by dissatisfied customers.
Final Assessment:
Considering the total number of reviews (220) and the average rating (4.5/5), it suggests that a majority of customers have positive experiences with this business. The provided sample reviews, while limited, illustrate the range of experiences. While the business appears capable of delivering high-quality painting and maintenance services, the negative feedback highlights critical areas for improvement, particularly in communication, handling of complaints, and refund processes. Potential customers should be aware of the reported inconsistencies and exercise caution, especially regarding advance payments. The business has a strong foundation of satisfied customers but needs to address the issues raised by dissatisfied clients to ensure consistent service quality and build trust.
Excellent Team to work with. I'm going to hire them for my other apartment also. Specialized in painting and electrical works. After finishing, they clean everything and make the space like new. HIGHLY RECOMMEND ❤️
He’s did my apartment deep cleaning is very well i’m so happy. Thank you Clean finishers
I did some research into various companies in the Dubai/Abu Dhabi area that did house painting and maintenance/handover painting. My research came down to 2 companies and I am a consumer that judges a product on it's packaging...I feel like, if they care about their packaging (in this case their website) then they care about their product. Clean Finishers has a very user friendly website that is clear to understand with consumer reviews to read along with it. We were shifting apartments from a townhouse in al Ghadeer to an apartment on Reem Island, Abu Dhabi. We communicated with someone on the Clean Finishers team via WhatsApp, asked many questions and their customer service was very patient. We felt confident that this was the right team for our needs. We first had them paint individual walls in our new apartment. For me, this was a little nerve wracking because I know how difficult dark walls (dark grey in this case) are to paint and how difficult edging is to get right. The Clean Finishers team definitely has different techniques then I have ever used, but they got the job done and the final result is better than I expected! The second job we hired them for was to take care of our handover maintenance painting in our old townhouse. Of course, there were holes and small damages to the walls which they took care of with ease and they took the time to make sure that our unit looked like new again. They did an excellent job and we got our full deposit back (even though the handover agent investigated thoroughly to try to get us) I wish there were 1/2 stars in the ratings because I would actually rate them 4.5 / 5 stars...only because I believe there is always room for improvement with any business. Please see attached photos for reference. I would highly recommend the Clean Finishers team to take care of any painting job you can throw at them. They were prompt, kind and competent. Thank you guys!
I recently hired CleanFinishers to paint my apartment, and I am extremely dissatisfied with the entire experience. The level of unprofessionalism and incompetence displayed by this painting service was beyond belief. Firstly, CleanFinishers did not complete the job properly during their initial visit. Not only did they fail to meet the agreed-upon standards, but they also had the audacity to demand additional payment upon completion. Reluctantly, I paid the extra amount, hoping it would ensure a better outcome. To my dismay, when they returned to finish the job after being paid more, the situation only worsened. Instead of improving, CleanFinishers managed to make a mess of my apartment, dirtying my house even more. It was astonishing to see that they couldn't clean the new items I had just bought, demonstrating a lack of care and attention to detail. I provided CleanFinishers with clear instructions about the colors I wanted for my walls, assuming a professional painter would get it right. However, I was shocked to find out that they had used the wrong color. It's disheartening to hire a service that claims to be professional with years of experience, only to discover that I had to point out such basic mistakes. When I confronted CleanFinishers about the errors, they became defensive and even had the audacity to suggest that I was being too meticulous. This is unacceptable behavior for a service industry, especially when the quality of work is so far below the standard one would expect from a professional painter. I attached a couple of pictures to this review out of the 30 that highlight the shoddy work and lack of attention to detail. It is clear that CleanFinishers lacks the necessary skills and professionalism for this job. To add to the disappointment, CleanFinishers abruptly left while I was discussing the issues with them and their driver. This further exemplifies their lack of accountability and disrespect for the customer. I strongly advise against hiring CleanFinishers for any painting job. My experience with them has been nothing short of a nightmare, and I wouldn't want anyone else to go through the same ordeal. Look elsewhere for a professional and reliable painting service that values their customers and takes pride in their work.
My honest feedback - STAY AWAY. You would LOSE your money. I had to file a DED complaint and yet to receive my refund. A paint job request turns out to be a worst nightmare for me. You cannot reach them on their mobile phone and the rep gives excuses. I am not sure about other reviewers. Looking at other reviewers I should have first read their comments before spending for the paint job. Well, it is not even started and apparently they don't want to refund as well. You will get all excuses as in Today is not possible, Security at their place would fine them for non-working day etc. Avoid them at all cost and DONT ever pay ADVANCE so you are safe. Edit latest- didn’t get my refund as of today. Plus the comment the owner wrote is false he didn’t even provide the service which he claims. He didn’t buy the materials. I cancelled the service because I first transferred AED 300, then he started giving excuses that he can’t come on Saturday and Sunday which he agreed previously and then I told provide my refund. He didn’t even given an invoice. So as I said stay away from These company.