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Computer Repair
CASECADE COMPUTERS TRADING
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CASCADE COMPUTERS TRADING is a business that offers a range of technology-related services. The company offers security system supplies, including closed-circuit television (CCTV) systems. They also function as a camera store, providing various camera options. Additionally, the company operates as a computer store, offering computers and related products. Complementing their retail offerings, the company provides computer support and services, assisting customers with their technical needs.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.7 out of 5 across 46 reviews. Many customers express satisfaction with the installation services, product range, and pricing. However, a significant negative sentiment is present in a few reviews, highlighting serious concerns about product quality, after-sales service, and resolution of issues.
Service Quality:
The positive reviews suggest a professional and capable team, particularly regarding CCTV installation. Customers appreciate the company's ability to understand requirements and provide suitable solutions. Conversely, the negative feedback strongly indicates inconsistencies in service quality, specifically concerning product specifications not matching expectations and a failure to resolve post-installation problems despite promises.
Common Themes:
Recurring positive themes include professional installation, competitive pricing, and a good selection of CCTV products. The primary negative theme revolves around poor after-sales support and issues with product quality or accuracy of specifications. The negative reviews also suggest a concerning practice of requesting review removal without fully resolving the underlying problems.
Final Assessment:
Based on the available data, the business appears to deliver high-quality and reliable service for initial installations and product offerings, contributing to the high average rating. However, the presence of strong negative feedback regarding after-sales service and product issues raises concerns about consistency and reliability in resolving problems. While many customers have positive experiences, potential customers should be aware of the reported difficulties in obtaining support and ensuring product specifications are met. The business should focus on improving its after-sales support processes and ensuring product accuracy to maintain a consistently high level of service.
CCTV installation company in Ajman with a full range of products, we have reached their shop and they really listened to our requirements and provide a wonderful solution 🤠Thanks
Hey it was nice experience, they are a nice team thanks for your service, I could say best Cctv installation service in ajman. Good Luck
I feel it's the best shop for CCTV in Ajman all brands at very reasonable price. We were looking for 2way talking cameras and I really liked their range.
They have done an amazing job for CCTV installation in our ajman office. Very professional team and best prices.
Worst experience. I have already written my honest review earlier but they called telling me they will fix the issues and requested to delete my review, which i did. But unfortunately they still didnt fix the issue. Very poor customer service, after sales service and the products didnt match the specs i asked for . I recommend as a customer dont deal with them. They will drain your energy.
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