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Auto Repair
Bosch Car Service -Golden Workshop Car Repairing
Category: Auto Repair
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Golden Workshop Car Repairing, a Bosch Car Service, offers a comprehensive range of auto repair services. The company offers general maintenance, including oil changes, filter replacements, and fluid checks. They also provide more complex repairs such as engine diagnostics and repair, brake service, suspension work, and electrical system troubleshooting. Additionally, the company offers air conditioning service, tire services including mounting and balancing, and pre-purchase inspections. Their services cater to a wide variety of vehicle makes and models.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the high average rating of 4.3 out of 5 from 587 reviews. However, a significant minority of reviews express strong negative sentiment, highlighting a potential inconsistency in service delivery.
Service Quality:
Positive reviews frequently praise the workshop's diagnostic capabilities, transparency in pricing, efficiency, and knowledgeable staff, particularly regarding specific vehicle makes like Nissan. Conversely, negative reviews point to significant issues with professionalism, communication, delays, inadequate evaluation of damage (especially for accident repairs), and subpar workmanship in painting and maintenance.
Common Themes:
Recurring positive themes include accurate diagnosis, fair pricing, efficiency, and knowledgeable staff. Negative themes consistently revolve around poor communication, delays, lack of thoroughness in inspections, and quality control issues, particularly in accident repair scenarios. The contrast between positive and negative experiences suggests a potential disparity in service quality depending on the type of repair or perhaps the specific team handling the work.
Final Assessment:
Based on the provided data, the business appears to deliver high-quality and reliable service for many customers, as evidenced by the strong average rating and numerous positive testimonials. However, the presence of highly critical reviews detailing significant issues with professionalism, communication, and repair quality, particularly in complex cases like accident repairs, indicates that service delivery is not consistently excellent. While the business demonstrates strengths in certain areas, the negative feedback highlights critical weaknesses that impact overall reliability and customer satisfaction for a notable segment of their clientele. Potential customers should consider the possibility of encountering the issues raised in the negative reviews, particularly for more involved repairs.
# Auto Repair Review I recently took my Nissan X-Terra to this workshop for repairs and was thoroughly impressed with their service. The mechanics quickly diagnosed the issue and clearly explained what needed to be fixed. Their pricing was fair and transparent, with no surprise costs added later. What stood out most was their efficiency - they completed the work ahead of schedule and my X-Terra is running better than ever. The staff were knowledgeable about Nissan vehicles specifically, which gave me confidence they'd handle my SUV properly. The facility was clean and well-organized, and they even provided a courtesy inspection pointing out a few items I might want to address in the future (without any pressure to do so immediately). I highly recommend this workshop for any Nissan owners looking for reliable, honest service from people who clearly know what they're doing.
I had a fantastic experience with Mr.Vishnu. They quickly diagnosed and fixed the issue with my car. I am very happy.
I recently had my car repaired at this Garage , The team was highly professional, knowledgeable, and clearly passionate about their work. They diagnosed the issue quickly, explained everything in a way I could understand, and completed the repairs to a very high standard. My car is now running perfectly, and it feels as good as new. The whole process was smooth, honest, and stress-free. I highly recommend this Garage to anyone looking for reliable and excellent car repair services. Thank you again for the outstanding job!
The most unproffisional Garage in UAE, also in the world, I have Admjee insurance, it starts with leaving the car to golden workshop to change the light and do aligment and a minimal paint (look at the paint after I go the car from them). The car has more issues when I recive it from the workshop. The manager Shangershan, when you talk to him you feel like you talk to clown who know nothing about cars. they are not talking to eachother to repair the car, you as costumer you have to talk to all departments and to insurance , they act fool when you speach to them, they are un-responsabile. VeryBad experience! Light change take 1 hour go to sharjah and bring then do the tyre balance and aligment. For them it toke 10 days. Already reported to Admjee insurance who forced golden workshop to compensate me for car rental. Already reported to DED, unproffional people should learn what car mean, then open service center. They have so many people who comes from insurance and claim that they are verybad.
Worst services ever, they scam you !!!! I had an extremely disappointing experience with this garage when they worked on my accident-damaged vehicle. Despite their high Google rating, which is now questionable, the service provided was well below expectations. Firstly, the staff lacks professionalism and responsiveness. You often have to chase them for updates, with multiple visits required just to get simple answers. The delivery of the vehicle is always delayed without proper communication. The evaluation process is another major issue. They only check visible body damage, with no thorough inspection of the mechanical and electrical components, which is highly concerning. This lack of proper evaluation leads to unresolved issues even after the so-called repairs. The painting and maintenance work were subpar, showing a clear lack of quality and attention to detail. It’s frustrating to see such poor craftsmanship when you’re expecting your car to be restored to its original state. I wouldn’t recommend this garage to anyone. Their service feels like a scam, and they certainly don’t live up to their inflated rating. Please think twice before choosing this place for your vehicle repairs. Choose wisely!