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Auto Repair
Prestige Car Care
Category: Auto Repair
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Prestige Car Care is a comprehensive auto repair and body shop. The company offers a wide range of services including general auto repair, auto bodywork, and electrical services. Their skilled mechanics and technicians are equipped to handle various vehicle issues, from routine maintenance to complex repairs. They also specialize in auto body repair and painting, restoring vehicles to their original condition after accidents or damage. The company provides services as an auto bodywork mechanic, auto electrical service, and painting business, ensuring a complete solution for vehicle care and restoration.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.5 out of 5 from 102 reviews. Many customers express satisfaction with the professionalism and skill of the staff, highlighting positive experiences with service quality and communication. However, a notable negative sentiment exists regarding warranty issues and responsiveness in specific cases.
Service Quality:
Strengths in service quality are frequently mentioned, particularly concerning accurate diagnoses and timely service completion. The business is praised for its ability to identify and resolve complex issues, such as transmission problems, where other workshops failed. The pre-purchase inspection service is also highlighted as a valuable and detailed offering. Conversely, a significant weakness is evident in handling warranty claims and customer communication in those instances, leading to frustration and negative experiences.
Common Themes:
Recurring positive themes include professional service, accurate diagnosis, timely completion, and skilled staff. The new ownership is also noted positively for improvements. The primary negative theme revolves around unfulfilled warranty obligations and poor communication/responsiveness when issues arise after the initial service.
Final Assessment:
Based on the available data, Prestige Car Care generally delivers high-quality and reliable service, as supported by the strong average rating and numerous positive reviews. Their technical expertise and diagnostic capabilities appear to be key strengths. However, the business needs to address the inconsistencies in handling warranty claims and ensure consistent, reliable communication across all customer interactions to maintain trust and fully align with the positive experiences reported by the majority of customers.
8month ago, i experienced what i should have not experienced..
First of all, the new owners are really showing the intention to improve their services, quite and clean place, reception area. Reception received the car, immediately moved to the service area, as promised, after two hours I got a call that the car is ready, I had issue with my transmission, other workshops were no able to diagnosed the problem (they used to guess only like usual) , but this workshop not like others... Thanks to Prestige Car Care management...
I had an excellent experience with Prestige Car Care! Their service was top-notch, and they truly went above and beyond to ensure my car was in perfect condition. The staff is friendly, professional, and highly skilled. I highly recommend them for anyone looking for quality car care
I was buying used car where PCC did the car full check up. They have give detail report of each check points and clarified the major finding which help me to take my decision on the car. Great garage and service excellent..
Land number is ringing and never answered. What's the use of inventing a telephone by Alexander Graham Bell ...
Ok Service.... not a great place to rely upon
Poor service
This company replaced my car battery in July last year, and it died 9 months later. The battery was apparently covered by a 12 month warranty, however the company did not replace the battery. They ignored my calls and messages, and were extremely uncooperative and unhelpful. They promised to replace the battery on 3 consecutive days, yet they still failed to do so. I had to buy a new battery from a different reliable company.
This company replaced my car battery in July last year, and it died 9 months later. The battery was apparently covered by a 12 month warranty, however the company did not replace the battery. They ignored my calls and messages, and were extremely uncooperative and unhelpful. They promised to replace the battery on 3 consecutive days, yet they still failed to do so. I had to buy a new battery from a different reliable company.
Very Professional Service and Honest Diagnosis of Car issues. Timely reply and perfect Finishing
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