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Auto Repair
AutoPro - 7194
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AutoPro - 7194, also known as AutoPro, is a comprehensive automotive service provider. The company offers a wide range of services including general auto repair and maintenance, specialized auto air conditioning and electrical services, and expertise in auto springs. They also operate a brake shop, a car battery store, and a tire shop, providing sales and service for these essential components. Additionally, the company offers oil change services and even provides a chauffeur service.
Overall Customer Sentiment:
Based on the provided data, AutoPro 7194 generally enjoys a positive customer sentiment, reflected in an average rating of 4.4 out of 5 from 198 reviews. A significant portion of customers express satisfaction with the professionalism and expertise of the staff, particularly highlighting efficient and high-quality service for routine maintenance like oil changes. Specific individuals within the team are frequently commended for their meticulous work and helpfulness.
Service Quality and Strengths:
Key strengths identified include the professionalism and knowledge of the staff, efficient service delivery, and the quality of work performed for standard services such as oil and filter changes. Customers appreciate the team's ability to accurately diagnose issues and provide appropriate solutions. The overall team is often described as great, professional, and hard-working.
Areas for Improvement and Weaknesses:
Despite the generally positive feedback, several areas for improvement are evident. Concerns were raised regarding the quality of interior cleaning, with specific mentions of inadequate dust removal. Pricing for certain services, such as tire changes and rotations, was perceived as excessively high and inflexible, leading to customer dissatisfaction and loss of business. Furthermore, there were instances where staff knowledge or willingness to follow manufacturer guidelines for specific vehicle types was questioned, resulting in refusal to perform requested services.
Common Themes:
Recurring positive themes include staff professionalism, efficiency, and quality of work for routine maintenance. Negative themes center around pricing issues, inconsistencies in service quality (specifically interior cleaning), and occasional issues with staff knowledge or adherence to established procedures for certain tasks.
Final Assessment:
AutoPro 7194 appears to be a reliable option for standard auto maintenance services, benefiting from a professional and efficient team. However, potential customers should be aware of potential issues with pricing for specific services and inconsistencies in the quality of certain tasks like interior cleaning. While the overall sentiment is positive, addressing the identified weaknesses, particularly regarding pricing transparency and staff training on diverse vehicle requirements, could further enhance customer satisfaction and loyalty.
All services staff are very professional, know their work and advise you the correct diagnosis and remedy. Bravo
Appreciate the job done by Thomas every time I bring my car for oil/filter change. Very meticulous which is much appreciated. Same for the guys washing the car. The team is great. Thanks
Best service. Very professional guys. Change oil and filter. They did all works very fast and high quality.
Came in for tire rotation for my Model Y Tesla, the shop said I need special pads to lift the cars....I showed the mechanic that Tesla confirmed that the newer model (my car model) dosen't require the pads both via technical support and car manual yet he insisted and didn't want to perform the job.... don't come to this shop as they think they know more than the car manufacturer
Don’t bother yourself and go to their mechanic. They are poorly aware of removing the pads and skimming the discs. They have the proper skimming machine but wrong people working there. I don’t recommend.
Excellent service and the team is professional and hard working, many thanks to Thomas and Prashob for the great work, I advise everyone to go to this branch
I am taken away how continent and helpful AutoPro 7194 is. The staff is supportive and have professional to take care of your car. I would recommend this outlet and Mr.Sarath who has been a superstar. Bravo to.AuroPro team.
Interior cleaning very poor. There is nothing to even blow out the dust from carpets. Neither the staff was doing it properly even after telling them.
Loyal customer until today they charged me AED158 for changing 2 tires without even balancing. A 10 minute job. Sorry guys but today you lost me as a client…
Unbelievably expensive and the staff prefer to sit doing nothing! 4 tire rotation is AED 74 and that's ok .. my BMW has different rim sizes rear are wilder than the front so I wanted to rotate the front only! Left goes to right, and they still want me to pay the full AED 74 the cost of 4 tires rotation!! That's the company policy they said!! Then left me to go sit doing nothing.