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Auto Repair
AutoPro - 7043
Category: Auto Repair
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AutoPro - 7043, , is a comprehensive automotive service provider. The company offers a wide range of services including auto repair, auto air conditioning service, auto electrical service, and auto spring shop services. They also provide brake shop services, car battery sales, and general car repair and maintenance. Additionally, the company offers oil change services and operates a tire shop. While primarily focused on vehicle maintenance, the company also offers chauffeur services.
Customer Review Analysis Summary
Overall Customer Sentiment:
Based on the provided reviews and the high average rating of 4.7 out of 5 from 278 reviews, the overall customer sentiment is overwhelmingly positive. A significant majority of customers express satisfaction with the services received, highlighting professionalism, efficiency, and positive interactions with staff.
Service Quality and Strengths:
Key strengths identified include efficient and professional service delivery, particularly for tire-related issues, minor services, and addressing specific car problems. Customers frequently commend the technical skills of the staff and the provision of reasonable pricing and discounts. Specific staff members are repeatedly mentioned for their excellent customer service and technical expertise. The business appears to handle common auto repair and maintenance tasks effectively.
Weaknesses and Areas for Improvement:
While the majority of feedback is positive, some negative experiences were reported. These primarily revolve around inconsistent customer service, including instances of rudeness, unwillingness to provide service at certain times, and lack of responsiveness. There were also issues with service availability not matching advertised offerings (e.g., car wash) and concerns about the accuracy of certain services due to equipment limitations. Communication regarding wait times and service availability could be improved.
Common Themes:
Recurring positive themes include skilled technicians, good customer service from specific individuals, reasonable pricing, and efficient problem resolution. Negative themes center on inconsistent staff attitude, service availability discrepancies, and occasional communication breakdowns.
Final Assessment:
Considering the high volume of positive reviews and the strong average rating, the business generally delivers high-quality and reliable auto repair and maintenance services. The positive feedback significantly outweighs the negative. While there are isolated instances of poor customer experience and service inconsistencies that warrant attention, the overall pattern indicates a competent and customer-focused operation. The business appears to be a reliable choice for a wide range of auto services, with a strong track record of customer satisfaction. Addressing the reported inconsistencies in customer service and ensuring accurate service advertising would further enhance the customer experience.
Bilal and salmon was the most skilled technician ever I will recommend both of them to everyone thank u for the best service
I asked guy for wheel alignment and He replied, we have old machine, alignment maybe not accurate. Looks like He didn't want to work and wanted to rest in office only 😂
I came at 11 pm. But they didn’t want to do service. It’s first time I met. Never comeback
I came today for repairing my tyre puncture, the staff really helped me with all the details and provided me with best service. Ms Shanthi really did a very good customer service who served us with a Beautiful smile
I recently visited this Autopro location for my car's tyres replacement. I got the reasonable rate with discount. The tyres I chose were not readily available. They ordered them from their warehouse, which took 1.5hr to arrive, and this was fine for me as I agreed to wait. The staff members did their professionally. I'd like to mention especially Prakash and Bilal they both are thoroughly professional gentlemen. (The guy who removed the tyres also did his job seamlessly, unfortunately don't know his name) Thank you team Autopro 🙏
I wait for more than 15 minutes waiting for any guy to fill my tyre with air but no one came im very disappointed
I would like to thanks to Prakash he given me the best discount offer price for minor service and also he did the free engine clean. Now my car engine cabin looks like new. 🫡🤗
I would love to thank salmon , bilal and Arlan for their outstanding service .. my car issue solved with professionalism & efficiency . Great customer care thanks
Since i bought my 1 st car im doing my service with them , but this time really im super upset with the way how the staff treated me , 2 times asking me to go and come back after 1 h , and i wish if its on the nice way , really rude and looks like u go or stay we dont care , was a bad experience and sure will not come back again, the staff name was maneesh or anish something like that . Really bad experience specially im a regular customer
they showed car wash available but actually no car wash here…
kindly update your services properly
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