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Auto Repair
AutoPro - 7002
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AutoPro - 7002, , is a comprehensive automotive service provider. The company offers a wide range of services including auto repair, auto air conditioning service, auto electrical service, and auto spring shop services. They also provide brake shop services, function as a car battery store, and offer general car repair and maintenance. Additionally, the company offers oil change services and operates as a tire shop.
Customer Review Analysis: Auto Pro Services
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.5 out of 5 from 206 reviews, the general customer sentiment towards Auto Pro is largely positive. Many customers express satisfaction with the quality of service, the helpfulness of the staff, and the resolution of complex car issues. However, a minority of reviews highlight significant negative experiences, particularly concerning car wash services and mechanical issues.
Service Quality and Strengths:
Several reviews commend specific staff members, such as Senthil and Bernard, for their professionalism, expertise, and proactive approach to customer service. The business is praised for its ability to quickly diagnose and fix challenging car problems, including those that other mechanics could not resolve. Services like oil changes and tire replacements appear to be generally well-regarded. The convenience of the location and relatively short wait times are also noted as positive aspects.
Areas for Improvement and Weaknesses:
The most significant areas for improvement identified in the reviews relate to the car wash service and certain mechanical repairs. Negative feedback highlights issues with the quality of the car wash, the policy of advance payment for this service, and instances where mechanical work allegedly created new problems or failed to resolve existing ones. The lack of air conditioning in the waiting area is also mentioned as a discomfort for both customers and staff. Customer service is criticized in one instance due to equipment malfunction leading to an inability to perform a requested service without offering alternatives.
Common Themes:
Recurring positive themes include the helpfulness and expertise of individual staff members, effective problem-solving for complex car issues, and efficient service delivery for routine maintenance. Negative themes consistently revolve around dissatisfaction with the car wash service (quality and payment policy) and concerns about the reliability of certain mechanical repairs.
Final Assessment:
Auto Pro appears to be a business that excels in providing skilled mechanical and maintenance services, often resolving difficult car problems effectively. The positive feedback regarding specific staff members and their expertise is a significant strength. However, the negative experiences, particularly concerning the car wash service and some mechanical issues, indicate inconsistencies in service delivery. Addressing the quality of the car wash, reviewing the advance payment policy for this service, ensuring consistent quality in all mechanical repairs, and improving customer comfort in the waiting area by installing air conditioning would likely enhance the overall customer experience and further solidify the business's positive reputation. While the majority of customers seem satisfied, addressing the highlighted weaknesses is crucial for consistent high-quality service delivery.
A huge THANKS to Bernard for the great work on my car, as always. His skills are proven and reliable. I traveled all the way from Sharjah to Dubai to bring my car to him, and it was well worth the trip. Despite being told the repair was impossible, Bernard assured me he could fix it, and he didn’t just deliver—he exceeded my expectations at every turn. His unmatched professionalism, attention to detail, and dedication to getting the job done right are exactly what set him apart. Not only did he repair my car, but he also took the time to explain the issues and the solutions in a way that I could easily understand. Salute to you, Sir! If you're looking for a trustworthy and skilled mechanic, I highly recommend Bernard—you won’t be disappointed!
Agent asked me to go for Extreme Wash and This is the wash result after paying 110 Aed that even tyre is not clean. Better go for normal wash from anywhere and result will be better.
Horrible Customer Service. After wasting one hour of my time they tell me they can’t change my tire as machine is broken. No offer to fix or resolve issue. Don’t waste your time and come here.
I’m really pleased with the help and support I’ve gotten from Senthil (supervisor). He is quite helpful, obliging, and enjoyable to interact with. He demonstrates the initiative to assist and shows considerable proactivity. For the past two years, I've been getting my Honda Civic serviced at this location, and all the staff are extremely friendly and supportive, especially Mr. Senthil. Whenever you ask him something, he is accommodating and replies promptly, even during the night. I am equally pleased with this branch, Autopro 7002. Once more, I will be taking my car in for maintenance shortly.💥💥💥💥💥
I’m so happy with the services and assistance I’ve got from ashpak ,i went to autopro for oil change, and my experience was really good. I highly recommend this place for getting car services. and i would like to thank ashpak for their professional work.
Mr. ASHPAK HAVE DO A GREAT JOB AND HELPED ME TO FIX THE LONG TIME ISSUE INSTANTLY. GREAT GUY AND PROFESSIONAL SERVICE. Wither you need car health check up/ battery or tires replacing.
Seeing as they are neighbors with Tasjeel, they’re pretty quick and have ample exposure and experience fixing up cars. Queues are short for the Friday morning that I came there. If waiting is required there’s a couple of cafés a short walk up the service road. I came with a months long mysterious issue: car was noisy at low speeds and vibrating at high speeds. Sent it to my regular tyre place, then my mechanic, got a few things that needed fixing fixed but the problem didn’t go away. Balancing was well within tolerances. I asked around and was suspecting a steering rack issue at this point.(My driver was handling all this, at which point I took the car to see what was so problematic) They quickly pointed out the problem of bubbling tyres. I replaced all four and boom, back to smooth rides. The tyres I used weren’t in stock but it took only an hour to get it, and another hour to fix it up. Prices are fair. I’ll give my driver and my go to guys the benefit of the doubt and say they overlooked a couple things, but these guys didn’t, and for that I highly recommend them.
Service is good but there is no AC. The clients suffering and also the guys suffering.
You’re staff is suffering
It will be great if you give them AC as we are in summer and it will be good for them
So bad mechanical they make a proplem in my car and they didn’t fex it don’t trust them
I give them to change oil only and they make a problem with computer
This Company Auto Pro Has work company policy of Payment in advance for the cash wash service!!
They want us to pay in advance and if the customer is not satisfied with the wash then we need to spend time arguing!
I will advise all customers to Choose Adnoc over Auto pro specially for Car Wash Service!
At least they do not charge you in advance before completing the car wash!