AutoPro - 7002

Site 7002 - Al Baany Rd,behind Four Point Sheraton Hotel - Sheikh Zayed Rd - Dubai

A
Business Listing

Auto Repair

Air Conditioning Repair Auto Repair

AutoPro - 7002

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About AutoPro - 7002

AutoPro - 7002, , is a comprehensive automotive service provider. The company offers a wide range of services including auto repair, auto air conditioning service, auto electrical service, and auto spring shop services. They also provide brake shop services, function as a car battery store, and offer general car repair and maintenance. Additionally, the company offers oil change services and operates as a tire shop.

AI Generated Sentiment, based on recent reviews:


Customer Review Analysis: Auto Pro Services

Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.5 out of 5 from 206 reviews, the general customer sentiment towards Auto Pro is largely positive. Many customers express satisfaction with the quality of service, the helpfulness of the staff, and the resolution of complex car issues. However, a minority of reviews highlight significant negative experiences, particularly concerning car wash services and mechanical issues.
Service Quality and Strengths:
Several reviews commend specific staff members, such as Senthil and Bernard, for their professionalism, expertise, and proactive approach to customer service. The business is praised for its ability to quickly diagnose and fix challenging car problems, including those that other mechanics could not resolve. Services like oil changes and tire replacements appear to be generally well-regarded. The convenience of the location and relatively short wait times are also noted as positive aspects.
Areas for Improvement and Weaknesses:
The most significant areas for improvement identified in the reviews relate to the car wash service and certain mechanical repairs. Negative feedback highlights issues with the quality of the car wash, the policy of advance payment for this service, and instances where mechanical work allegedly created new problems or failed to resolve existing ones. The lack of air conditioning in the waiting area is also mentioned as a discomfort for both customers and staff. Customer service is criticized in one instance due to equipment malfunction leading to an inability to perform a requested service without offering alternatives.
Common Themes:
Recurring positive themes include the helpfulness and expertise of individual staff members, effective problem-solving for complex car issues, and efficient service delivery for routine maintenance. Negative themes consistently revolve around dissatisfaction with the car wash service (quality and payment policy) and concerns about the reliability of certain mechanical repairs.
Final Assessment:
Auto Pro appears to be a business that excels in providing skilled mechanical and maintenance services, often resolving difficult car problems effectively. The positive feedback regarding specific staff members and their expertise is a significant strength. However, the negative experiences, particularly concerning the car wash service and some mechanical issues, indicate inconsistencies in service delivery. Addressing the quality of the car wash, reviewing the advance payment policy for this service, ensuring consistent quality in all mechanical repairs, and improving customer comfort in the waiting area by installing air conditioning would likely enhance the overall customer experience and further solidify the business's positive reputation. While the majority of customers seem satisfied, addressing the highlighted weaknesses is crucial for consistent high-quality service delivery.

Amenities
Gender-neutral toilets Mechanic Oil change Toilet Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet Wheelchair-accessible car park
Map
Overall Google Reviews
4.5 (206 reviews)
Review 1 of 10
A
4.6108108108108 (8312 reviews)
Member since
May, 05 2025
Location
Site 7002 - Al Baany Rd,behind Four Point Sheraton Hotel - Sheikh Zayed Rd - Dubai, Dubai, United Arab Emirates
37 Listings 0 Followers
Business Hours
Monday 07:00 AM - 11:00 PM
Tuesday 07:00 AM - 11:00 PM
Wednesday 07:00 AM - 11:00 PM
Thursday 07:00 AM - 11:00 PM
Friday 07:00 AM - 11:00 PM
Saturday 07:00 AM - 11:00 PM
Sunday 07:00 AM - 11:00 PM
Services
Auto air conditioning service
Auto electrical service
Auto repair shop
Auto spring shop
Brake shop
Car battery store
Car repair and maintenance ser...
Chauffeur service
Oil change service
Tire shop
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