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Auto Repair
ARB Emirates 4x4 Accessories
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ARB Emirates 4x4 Accessories is a business specializing in automotive parts and accessories for 4x4 vehicles. The company offers a wide range of products, including suspension systems, bull bars, winches, and camping gear, catering to the needs of off-road enthusiasts. As an auto parts store and auto market, they provide a comprehensive selection of high-quality components. The company also operates as a distribution service, ensuring their products are available to customers. Their store business encompasses both retail sales and expert advice on fitting and usage of their accessories.
Customer Sentiment:
Overall customer sentiment is mixed, leaning positive based on the high average rating of 4.5 out of 5 across 283 reviews. However, a significant portion of the provided reviews highlight negative experiences, particularly concerning customer service and warranty claims.
Service Quality:
While some customers praise the helpfulness and friendliness of specific staff members and the quality of the products, there are recurring complaints about unprofessionalism, rudeness, and a lack of responsiveness from staff. Issues with obtaining quotations, processing warranty claims, and general communication are noted as significant weaknesses.
Common Themes:
Positive feedback frequently mentions the quality of ARB products, the store being well-stocked, and the helpfulness of certain individuals. Negative feedback consistently revolves around poor customer service, difficulties with warranty support, and a perceived lack of accountability or quality control within the staff and management. The contrast between the brand's reputation and the service received at the local level is a prominent theme in negative reviews.
Final Assessment:
Based on the provided reviews and the overall high rating, the business appears to offer quality products and a well-stocked inventory, which contributes to positive customer experiences for many. However, the recurring and detailed negative feedback regarding customer service, warranty processing, and staff professionalism indicates significant areas for improvement. While the high average rating suggests a large base of satisfied customers, the severity and consistency of the negative comments cannot be ignored and suggest that the business does not consistently deliver high-quality and reliable service across all customer interactions. Potential customers should be aware of the reported inconsistencies in service quality.
ARB has great products and its a blessing being able to purchase it from a dealer here.
Only problem is theyre sold by ARB Emirates.
My 69L fridge kept shorting itself, after diagnosing my electrical set up, turned out the fridge is faulty.
After contacting ARB Emirates to claim my warranty, i was told theyre contacting main ARB at Australia to figure it out.
I was told they could replace the fridge but needed time, at the time their only technician was on vacation.
Two weeks of dodging answers and no action, they told me i can bring it and theyll ship it to Abu Dhabi as the technician has returned.
3 weeks later i got my fridge to start working
Now its 1 week from ramadan , last week of winter.
Thank you ARB Emirates for wasting valuable time
Horrible support and shady tactics. 100% avoid them if you can.
Plus this isnt a rare case, multiple people have had issues claiming warranty.
Good Quality, Friendly Staff, Well Stocked. Highly recommended for Camping and Offroad accessories. Authorized dealer of Stanley.
Great experience at ARB Dubai! The store is clean, well-stocked, and easy to shop in. The staff (Ross) was super friendly and helpful, making sure I found everything I needed. Excellent service and great products—I’ll definitely be back!
It's been more than a month. I am procurement manager. lam trying to contact ARB Emirates (Dubai Branch) to purchase product in UAE. They are not entertaining us. Even some lady from dubai brand has been blocked us after giving the quotation.
Hope some one help us to get the product or else better to go for dometic Fridge. Which is available on Amazon.ae
John has been superb helping me with everything I've needed for my build ftom fridges to recovery boards to under vehicle protection to a truck load of things... Litrally!! This place is quality stuff and they stand by their service. Solid. Recommended.
John was very helpful from Whatsapp to the shop, assisted and answers all my questions regarding ARB products, if you have the heart for outdoors I highly recommend to visit their shop and Im sure you’ll leave with a smile.
Most of the staff in ARB are surprisingly rude. Dubai branch. They said they will replace the chair recently purchased but they never did. The general manager is the same, no wonder why the rest of his people follows him. Bad customer service
The leading adventure & offroad equipments and best products .
Worst customer experience, we buy products more than 8000 AED . WE ASKED TO LOAD IN CAR BACKSIDE OF SHOWROOM. The sales guy answered, " Rude and rough to the customer," and also to me . Please check with joy. I am a customer , how I know who is joy.
I can see the manager is behind them, and they are talking rough with the customer buy then too he is not able to say them anything .
It's so sad to see the BRAND Like ARB is treating like a Chinese brand in UAE.
Your staff Are very unprofessional I had an inquiry that lastest more than one month to just get a quotation and price today after calling multiple times your staff Javy gave me the price stating that her computer was slow . I asked her to send me a quotation she said fine and I have no received anything until now . Again I have to call ten times tomorrow what kind of service or staff do you guys have is there any quality control ?. No one is responsible ? I have more parts to purchase I won’t recommend anyone