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Air Conditioning Repair
AL NASEEM AC & ELECTRICAL APPLIANCES MAINTENENCE
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AL NASEEM AC & ELECTRICAL APPLIANCES MAINTENENCE is a business specializing in appliance and electrical repairs. The company offers a range of services including appliance repair, air conditioning repair, electrical repair, refrigerator repair, television repair, and washer & dryer repair. They provide maintenance and repair solutions for various household and electrical appliances.
Customer Review Summary
Overall Customer Sentiment:
Based on the provided reviews, the overall customer sentiment appears polarized. While a significant portion of customers express high satisfaction, particularly with washing machine repairs, a notable minority report extremely negative experiences, citing issues with service quality, communication, and perceived dishonesty. The high average rating of 4.7 out of 5 across 106 reviews suggests a generally positive perception, but the severity of the negative feedback warrants careful consideration.
Service Quality and Strengths:
Positive reviews frequently highlight prompt response times, quick and efficient repairs (often completed within an hour), knowledgeable and friendly technicians, and fair pricing, particularly for washing machine issues. Customers appreciate the step-by-step explanation of the repair process and the availability of necessary spare parts. The business is often described as trustworthy and a "gem" by satisfied customers.
Weaknesses and Common Themes in Negative Reviews:
Conversely, negative reviews consistently point to significant issues. These include allegations of creating bigger problems during repairs, failure to fix the initial issue, poor communication, unresponsiveness to follow-up calls, and perceived fraudulent practices. Some customers report difficulties in retrieving their appliances and a lack of accountability. The negative feedback is strong and includes accusations of being "scammers" and the intention to file official complaints.
Final Assessment:
While the business demonstrates strengths in certain areas, particularly in the efficiency and effectiveness of washing machine repairs as evidenced by numerous positive reviews and a high average rating, the recurring and severe nature of the negative feedback raises concerns about consistency and reliability across all service types. The stark contrast between highly positive and extremely negative experiences suggests potential inconsistencies in service delivery or ethical practices. Prospective customers should weigh the positive testimonials against the serious allegations of poor service and dishonesty before engaging with this business. Further investigation into the negative claims may be advisable.
I am French people this is my first time experience a bad company in Dubai I told them to fix my ac but they break more parts of it and now I can even use my ac I can’t believe this kind of company exists in Dubai very disappointing
I had a great experience with their team in Nad Al Hamar. My washer had stopped spinning, and they fixed it within an hour of arriving. They were super friendly and explained the repair process step by step. It’s hard to find trustworthy services these days—this one’s a gem! Best washing machine repair near me!
I just wanna share my expirience about this company ..please if you are planning to send your appliances to this company you are in the wromg place they are not worth to trust they messed up my fridge all the good review that you can see here is all fake because i ask a lot of people regarding this company they are fake so please spread this to help others not to expirience what we expirience
I’m one of the worst company that I had to deal with. They are complete scammers. They will say you cheap price, but they will come and create a bigger issue and then they will not come back and fix it. They will just take your money and put you in a bigger problem And these guys are scammers and please never ever contact these guys Be a bit extra but don’t work with these guys. They are complete scammers and they will just take your money and run. I have this issue with my AC and since last three days I am calling him and he’s not picking up my call but if I call him from a different number, he will say he will come, but he will never show up. I went to the police station today And I raised a complaint against them, but still no response from them
Prompt, affordable, and expert-level service in Nad Al Hamar. They fixed my washer’s door lock issue in under an hour. No unnecessary delays, just straightforward solutions. You can tell they care about customer satisfaction. I’ll be using them again whenever I need to fix a washing machine
Quick response and excellent service in Nad Al Hamar! I called them late in the evening, and they came out first thing the next morning. They repaired my washing machine within 30 minutes. Fast, friendly, and fair pricing. Absolutely deserving of a 5-star rating for washing machine repair near me
The best repair experience I’ve had in Dubai Silicon Oasis. My washing machine wouldn’t start, and they diagnosed the motor issue immediately. They carried the spare part and got it running within the hour. Great team and fair rates. Would definitely recommend for anyone looking for washer repair near me
This is the second time I’ve used their service in Al Warqa 1 and they never disappoint. My washing machine had electrical issues, and they sorted it out professionally. The technician was skilled, patient, and efficient. Always on time and reasonably priced. Highly recommended for anyone needing to fix a washing machine
This is the worst company i ever try please dont trust this company. They will ask you for money to fix your appliances which has only minor issue then after that it will become worst…for your own safety guys dont trust this damn company
Worst place to drop off your appliance for repair. Its your job as a customer to find the person who received your item and if they are not in store, traveling, pass on to another world, or if you don’t take the name of the person and his number, be ready to donTe your appliance to them. Again, the worst place and service.
I will be filing a complaint of their business practices with DED for sure