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Appliance Repair
Appliance Repair Home Service
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Appliance Repair Home Service is a business specializing in the repair of household appliances. The company offers comprehensive appliance repair services, addressing a wide range of issues. Their expertise includes refrigerator repair service, tackling problems that affect cooling and functionality. Additionally, the company provides washer & dryer repair service, ensuring these essential laundry appliances are running smoothly. The services cover various makes and models, aiming to restore appliances to proper working order for their customers.
Overall Customer Sentiment:
Based on the provided data, Appliance Repair Home Service generally enjoys a high level of customer satisfaction, as indicated by an average rating of 4.9 out of 5 across 81 reviews. The majority of reviews appear to be positive, highlighting reliability and professionalism. However, a small but significant number of negative reviews raise serious concerns about service quality and business practices.
Service Quality and Reliability:
Positive feedback frequently mentions successful repairs of washing machines and dryers, often completed efficiently and professionally. Specific instances of timely service and effective problem resolution are noted. Conversely, negative reviews strongly criticize the company's reliability. Issues include unresolved repairs after multiple attempts, appliances being returned in the same condition, and a lack of follow-up or communication after payment. Allegations of potentially fraudulent practices, such as charging for unsuccessful repairs and then becoming unresponsive, are present in the negative feedback.
Common Themes:
A recurring positive theme is the professionalism and effectiveness of the technicians in successful repair cases. However, a prominent negative theme is the unreliability of the service when repairs are not straightforward or require further attention. Lack of communication and unresponsiveness after payment are significant concerns raised in the negative reviews.
Final Assessment:
While the high average rating and numerous positive reviews suggest that Appliance Repair Home Service provides satisfactory service for many customers, the detailed negative feedback cannot be ignored. The pattern of unresolved issues, lack of communication, and allegations of questionable business practices in a minority of cases significantly impacts the overall assessment of reliability. Potential customers should be aware of these contrasting experiences when considering this service. The business appears to perform well in many instances but exhibits concerning shortcomings in others, particularly when faced with complex or recurring problems.
Appliance Repair Home Service is reliable and professional. They fixed my Samsung washing machine in JVC and it works like new now.
Best experience ever! They fixed my dryer in Dubai Hills within an hour. Great work.
Extremely Unreliable and Potentially Fraudulent - Avoid Appliance Repair Home Service at All Costs. I am writing this review to warn others about my terrible experience with Appliance Repair Home Service. I found this company through a Google search when my four-year-old, top-of-the-line Miele washing machine malfunctioned. They were quick to respond initially, and I was charged a hefty 1420 AED for the repair. The washing machine failed after only the second cycle. They returned, took the machine back to their workshop, and eventually brought it back, assuring me that the issue was resolved. They even promised a one-year warranty for the repair. Unfortunately, the problem resurfaced immediately upon starting the washing machine again. I attempted to contact them, but they never answered my calls. When I sent a message, I received the following response: "Hi sir, We thoroughly inspected your washing machine’s issue and did our best to repair it. However, the fact that the problem has returned suggests that some major parts have reached the end of their lifespan. In such cases, repairs can be a temporary fix, but they may not provide a long-term solution. We recommend that you consider purchasing a new model, which will be more durable and cost-effective for you. If you’d like, we can also assist you in selecting a good washing machine.” This response is unacceptable. It's clear to me that they are not a legitimate repair service, and I strongly suspect that the positive reviews they may have are not genuine. Avoid Appliance Repair Home Service at all costs. They are unreliable, and their business practices appear to be fraudulent.
Reliable and professional clothes washer repair in Dubai Hills. Appliance Repair Home Service is the best
Unreliable at all! I contacted them to repair my oven. Despite their prompt arrival on the day of my call, they removed my oven for several days only to return it in the same condition it was in. The issue I had reported remained unresolved. They even took a small part of the oven promising they would get a new one before vanishing. They were paid in full, but when I complained about the service, my calls and messages went unanswered (even to this day). Even more audacious, they recently sent a WhatsApp message requesting a positive review.
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