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Auto Repair
Al Tareef European And American Car Service Center
Category: Auto Repair
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NAJMAT AL NAJAH AUTO. MAINT. W.SHOP, operating under the business name Najmat Al Najah Auto Maintena...
Al Tareef Auto Maintenance, located at Al Quoz Industrial Area 3, Dubai, is an auto repair shop specializing in European and American cars. Their website, tareefautomaint.com, details a comprehensive range of services. These include general maintenance, engine repair, transmission services, brake repair, electrical system diagnostics and repair, air conditioning service, and suspension work. They also offer specialized services like pre-purchase inspections and vehicle detailing. Their focus on European and American makes suggests expertise in handling the specific needs and complexities of these vehicles.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the high average rating (4.3 out of 5) and a significant number of positive reviews. However, a notable portion of reviews express strong negative sentiment, indicating a polarized customer experience.
Service Quality:
Positive reviews frequently highlight excellent workmanship, technical expertise, efficiency, and fair pricing. Specific staff members are praised for being helpful, supportive, and professional. The ability to diagnose and fix complex issues, including those missed by other garages, is also mentioned as a strength. Conversely, negative reviews point to significant issues with service quality, including unresolved problems after multiple visits, misdiagnosis, inflated pricing, damage to vehicles, and a lack of follow-up on promised repairs.
Common Themes:
Recurring positive themes include the professionalism and helpfulness of specific staff, effective problem-solving, and reasonable pricing. Negative themes consistently revolve around unresolved issues, perceived dishonesty regarding necessary repairs, poor communication, and a lack of technical competence, particularly with European cars. The contrast between repairing existing parts versus suggesting replacements is a point of praise in positive reviews and a source of frustration in negative ones.
Final Assessment:
Based on the provided data, the business demonstrates the capacity to deliver high-quality and reliable service, as evidenced by the positive reviews and high average rating. However, the significant number of negative reviews detailing unresolved issues, questionable practices, and poor customer service raises concerns about consistency and reliability. While some customers experience excellent service, others encounter significant problems, suggesting potential inconsistencies in technical expertise or customer handling. Therefore, while the business has strengths, potential customers should be aware of the reported weaknesses and consider the mixed feedback.
Al tareef workshop excellent service, my pajero had a noise can find when i went to check so many places but can find that noise but I get to know this place through one of my friend Al Tareef work shop they find the problem in my pajero and explain to me and fix . Thanks for the friendly staff to explain the issue to me. Highly recommend 👌
Excellent workman ship by the staff Technically sound and very supportive. Trustful and excellent service . My car has been fixed in 4 days and everything has been in order. Thank you to all the staff.
Had an excellent experience with Al Tareef. Zubair, the workshop manager, was very helpful and went the extra step to ensure that my car was in good hands. Arsalan, the mechanic in charge of my car was efficient and made short work of a big problem. Keep it up
I recently had the pleasure of visiting this car garage, and I must say it was an exceptional experience. Mr. Zubaire, Arsalan, and the team are true professionals in every sense of the word. Their honesty and reliability are unmatched, and their pricing is both fair and reasonable. I was suffering from various issues like transmission, engine mounting as well as suspension. They fixed the issues very well and tried to repair existing parts instead of suggesting replacement which could have cost additional 40% of total cost. As a Ford owner, I can confidently say this is the best Ford garage in the UAE. The quality of their work and their dedication to customer satisfaction is outstanding. If you’re looking for a trustworthy and skilled team for your car needs, look no further. Highly recommended!
I’ve taken my car to this garage to fix a deep scratch. They’ve taken good care of my vehicle, made a quality repair job, and quoted me a more then fair price. They even dropped my car off in Dubai. I surely recommend this place for your auto repair needs.
My car was sent to this workshop more than 4 times because of the stalled, each time they always asked me to replace some parts, but after replacing the parts, after some days the car still stalled, until the last time I stopped trusting them, I sent my car to another workshop and they said that the last workshop never replacement oil pump, there was much dust in your oil pump, they asked you to replace other parts every time, but it would not solve the problem. So I don't trust them anymore, they'll just make you pay to replace the parts, but it won't fix the problem.
Really unprofessional. I went to al tareef about 2 years ago with a small complaint. After that I was a regular costumer due to their unprofessional fixing. One day my car stuck middle of the road. I called them for the support. They said the cooland was mixed with the oil. I spend almost 3K to get it repaired. After that within 100 km car stuck again. They have repaired it again and paid. When it happened 3rd time they told me to drop the car at their dubai garage since I was staying in dubai. From their they said my engine is gone. They can help me with replacing the engine if I spend 10k more. I took the vehicle and send it to another workshop they have properly cleaned the cooland pipes and valve. Now the car is running smoothly.
They're unprofessional since they don't know how to handle customers or how European cars repair ; I'm just wasting my time.Please, I beg you, don't go to that garage.
This Garage is the worst ever, I trusted them and gave them my car, they give me a double priced quotation, i was on harry so I accepted and give them the money, guess what? The issue was still there and they ask me for more money to fix their mistake, even I mentioned the issue from day 1, they told me no sir, the gear is fine, after they take 5K for suspension, they call me and tell me it’s a gear issue, and the new quotation is 11K 😂😂😂
Don’t waste your time and money with them
By the way i fixed the issue in another place, and payed 1K only
Totally unprofessional workshop. I took my car there based on Google reviews and was totally disappointed and let down. My car broke down and I was told to replace the engine. Following the replacement works I discovered that there was too much engine noise inside the car. They told it is normal and then I noticed that they had not put back all the sound proofing pads. To my shock I also noticed that they damaged the gear console and gear handle. They promised me to replace it, I have been following up with them for a year and they kept saying it will be replaced soon. Now they have started ignoring my messages. From what I understand they don’t have mechanics in the workshop and just some plumbers and stone breakers. Please stay away as they have no clue how to repair European cars.