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Auto Repair
Al Taief Garage Sharjah
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Al Taief Garage, , is a comprehensive automotive service provider. The company offers a wide range of services including auto repair, auto body work, and general car repair and maintenance. Additionally, the company provides car wash services and operates a car accessories store, catering to various customer needs related to vehicle care and customization.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the average rating of 4.1 out of 5 from 73 reviews. Many customers express high satisfaction with the service received, highlighting professionalism, honesty, and effective problem-solving. However, a notable segment of reviews reflects significant negative experiences, particularly concerning customer service, pricing, and issues with specific services like car washes and loyalty cards.
Service Quality:
Positive reviews frequently commend the garage's ability to accurately diagnose and efficiently repair vehicle problems, often succeeding where others have failed. The quality of repair work and attention to detail are praised. Conversely, negative feedback points to issues with transparency in pricing, perceived unnecessary repairs, and a lack of respect or poor communication from staff in some instances.
Common Themes:
Recurring positive themes include the professionalism and helpfulness of specific staff members (Mr. Faisal, Mr. Hafeez, Mr. Majeed), the ability to quickly diagnose and resolve complex car issues, and a focus on finding solutions that consider customer budget and vehicle condition. Negative themes consistently revolve around poor customer service, high pricing, difficulties with appointment scheduling, and specific problems related to car wash services and loyalty programs.
Final Assessment:
Based on the provided reviews and overall rating, Al Taief Garage demonstrates a capacity for delivering high-quality technical service and effective car repairs, which is a significant strength. The positive feedback regarding specific staff members and problem-solving abilities suggests a core competency in automotive work. However, the recurring negative comments regarding customer service, pricing transparency, and issues with specific offerings like car washes and loyalty cards indicate significant areas for improvement. While many customers have positive experiences, the inconsistency in service delivery, particularly in customer interaction and certain service areas, prevents a definitive conclusion that the business consistently delivers high-quality and reliable service across all aspects. Potential customers should weigh the positive technical capabilities against the reported inconsistencies in customer experience and pricing.
A professional service for Honda and Japanese cars. Mr. Majeed is very helpful and straightforward.
Dont buy their loyalty card for car wash. They don t have car washing facility. Also very hard to find appointment.
I really need to thank Mr. Hafez for his professional service, his honesty and his respect. He solved my car problems fast and perfectly. My car agent doesn’t know how to solve the problem but Mr. Hafez knows.
I wanna thank the owner and staffs, for being friendly, customer oriented and genuine to their customers. First time visit, very welcoming, they listened to my car problems gave me instant background checks on my car. Gave me Affordable quotation after finding the problems. Took 3-4 working days to finish my car. I like how they find solution for your car with parts availability, budget of a customer and age of a car. Overall Amazing place🔥 I’ll recommend to my friends and family. Thank you 🙏. *I recommend Al Taief Group to maintain this Authenticity & Transparency throughout the lifespan*
I’ve been going to Al Taief Garage, Sharjah for the past one year, and I couldn’t be more satisfied with their service. Every time I bring my car in for servicing, they conduct a thorough inspection and provide an accurate diagnosis. They always take great care of my car and ensure everything is running smoothly. Mr. Faisal and Mr. Hafeez are exceptionally professional, polite, and attentive to customers. I truly appreciate their dedication and the high-quality service they offer. Highly recommended!
If you're tired of small garages and way too frequent garage visits elsewhere and your mechanic never seems to find the problem and keeps draining your wallet, i think I know how you feel. Taeif Garage is the ONLY garage I have come across from a friend's referral that brought my car to its original state. They diagnose the car instantly and repair it mostly on the same day. Hafiz is the person I dealt with. He was kind, friendly, honest, and very professional. He sent me picture of all the parts he put and he replaced. It was a first time I experienced a garage this way. I would recommend this to anyone who is tired of the usual garage scam that almost all garages do. Taief is a refreshing change of pace and honesty 👌 100% recommended. You might think im exaggerating this review, but you'll know what I'm saying after you visit!
No customer service, no manners to talk with customer's it's a waste of money. I am lounging a complaint against them in consumer court.
Quoting extremely high price and pushing unnecessary repairs.
Sharjah branch is v bad they are not respecting their customers very expensive every thing parts or mechanics
Very bad customer service. Don't buy their loyalty cards of coupons. They will not give you appointment!
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