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Auto Repair
Ace Auto Maintenance
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Ace Auto Maintenance is a business that specializes in a variety of automotive services. The company offers comprehensive auto repair shop services, addressing a wide range of mechanical issues to keep vehicles running smoothly. In addition to general repairs, the company provides airbrushing services, allowing for custom paintwork and artistic finishes on vehicles. Furthermore, Ace Auto Maintenance offers machine maintenance services, indicating expertise in the upkeep and repair of various types of machinery, likely related to the automotive industry or other mechanical equipment.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the average rating of 4.3 out of 5 from 94 reviews. A significant portion of reviews express high satisfaction, highlighting long-term loyalty and trust. However, a notable minority of reviews indicate strong negative experiences, primarily related to pricing and perceived lack of problem resolution.
Service Quality:
Positive reviews frequently commend the business for its expertise, professionalism, and ability to diagnose and resolve complex issues that other workshops could not. Specific mentions are made of skilled mechanics and friendly, efficient staff. Conversely, negative feedback points to unprofessional behavior, failure to fix the stated problem despite charging for services, and high service charges, particularly for minor issues. There are also concerns raised about transparency and communication regarding repairs and costs.
Common Themes:
Recurring positive themes include the ability to handle a variety of vehicle needs, the use of quality parts, and the presence of skilled and friendly staff. Negative themes consistently revolve around perceived overcharging, unresolved issues after payment, and a lack of professionalism or transparency in certain interactions. The contrast between positive experiences of long-term loyalty and negative experiences of feeling cheated is a prominent pattern.
Final Assessment:
Based on the provided reviews and overall data, the business appears to have a strong base of loyal customers who value their expertise and reliability, particularly for complex auto repair issues. The high average rating suggests that positive experiences are more frequent than negative ones. However, the recurring negative feedback regarding pricing, unresolved problems, and unprofessional interactions cannot be ignored. While the business demonstrates the capacity for high-quality service, there are inconsistencies in customer experience that impact overall reliability and trustworthiness for a segment of customers. Potential customers should consider the mixed feedback and perhaps seek detailed quotes and clear communication regarding the scope of work and expected outcomes.
I came to Ace with an issue that 3 other workshops could not figure out. Both my front wheels were out of alignment, facing the opposite way and the tyres were rubbing wrong creating a loud screeching noise. The guys at Ace were able to diagnose it as failed wheel bearings within half a day. Replaced both and also a few bushings in the same area. They also helped me identify the source of an oil leak that was causing massive oil build up under the car causing other rubber parts to fail. The manager, Amjad is quite friendly and the mechanic Fedlix is a pure genius!👑 Would definitely be going back!
I have been a loyal customer of Ace Auto Maintenance in Sharjah for the past 25 years, and my experience with them has been nothing short of excellent. Their professionalism, expertise, and commitment to quality service are truly commendable. Over the years, they have consistently provided reliable and efficient solutions for all my car needs. The staff is highly skilled and friendly, always ensuring that customers are well-informed and satisfied. Their dedication to maintaining high standards and their honest approach have earned my trust completely. I highly recommend Ace Auto Maintenance to anyone looking for top-notch car maintenance and repair services. They are simply the best!
I’ve been a loyal customer of ACE Garage for over 20 years, and I can confidently say they are the best in the business. Their team is not only highly skilled but also genuinely cares about their customers. Whether it's routine maintenance or urgent repairs, they always deliver top-notch service with honesty and professionalism. I wholeheartedly recommend ACE Garage to anyone in need of dependable and trustworthy vehicle care. They’ve earned my trust and loyalty for life."
If less than 1 star I will give that only.
Very unprofessional owner (young man), For gear oil change charged 80 dhms as labor charge where I used to pay 30 in other garages and he is arguing in way as we are like beggars. His dialogue is as below
If you are not ready pay this much no need to pay anything we will think like we done for free.
I just went to him as I got shocked with this charge, before changing I checked with foreman and confirmed the cost.
I am sure he is not the founder of this garage and as he is behaving like to make sure the customers should not come back again
My car just has a bend one side of the wheel. They gave me an offer of 1750AED. My friend came and looked at the scene and thought I had been tricked into asking them to remove all the car parts on the spot. They refused. I spent money on my car and the problem wasn't solved. They just want the money. Not professional. My car still had two emergency lights on. They said it REMOVE ALL PARTS AND FIX THE ISSUE .
I was surprised once I saw my car, they are not even remove a screw from my car,just painted only , bcz in the joining have a silicon glue, still it is there.(the paint maybe 20 DH, labor charge consider 150 DH)
So why should I pay 1700AED? The labor cost is 700AED? They are robbers.
never ever try with them , if you are facing major issues. minor cases they can steal money :-)
If you start or asking anything related your car fault, this robbers may open up other topics which is not related to your concern at all.
my review for this garage below below below 0 because they cheat me please don't get cheat your self. they took from me 1050 dirham for fix my car issue but they didn't fix the issue when i ask them they saying i need to drop my car again and need to pay again so i ask them then y i give you the money before they saying 3 day we work on the car for that we took the service charge
Perfect service and professional labour with experience management in this field. Thanks Mr. Sharf aldin for all support that u give us.
This garage is great with all in one stop for all your vehicle’s needs. They use genuine and high quality parts. The staff is well trained, efficient and super friendly. Big shout out to Rohit, Karthik and Salman for maintaining high standards of customer service.
Very disappointed,poor service, very high quotations,delayed Custmer service updates,not recommended at all.
Very unprofessional workers don't under stand the problem,, just want to fix minor issues major issue are ignoring, but tjere servive charges are very high..better not to go there again...