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Auto Repair
Al Nawah Auto Maintainence & Axle Repair
Category: Auto Repair
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Al Nawah Auto Maintenance & Axle Repair is a business specializing in automotive services. The company offers comprehensive car repair and maintenance services, addressing a wide range of vehicle issues to ensure optimal performance and longevity. As a driveshaft shop, the company provides specialized services related to driveshaft repair, balancing, and replacement. This includes diagnosing and fixing problems with the driveshaft, a critical component for transmitting power in a vehicle. Their expertise in both general car care and specific driveshaft services allows them to cater to diverse automotive needs.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.6 out of 5 across 102 reviews. Many customers express satisfaction with the quality of repairs, particularly for complex issues like suspension, axle, and driveshaft problems. Positive feedback frequently highlights the professionalism, knowledge, and fair pricing offered by certain staff members, notably Mr. Syed.
Service Quality:
The business demonstrates a strong capability in addressing mechanical issues, with multiple reviews praising the effectiveness of repairs. Communication regarding service, repair, and cost is often cited as a strength. However, there are instances of significant service quality lapses, including unauthorized use of vehicles, damage to personal property, and a lack of accountability for such incidents. Cleanliness and attention to detail in returning vehicles are also areas for improvement based on some feedback.
Common Themes:
Recurring positive themes include the expertise of specific mechanics (especially Mr. Syed), transparent pricing, and efficient service turnaround times. Negative themes center around inconsistent customer service, particularly concerning communication and attitude from certain staff members (e.g., Mr. Manzoor and Mr. Ahmad), and issues related to vehicle handling and care during the repair process. The departure of a key staff member (Saeed) is also mentioned as potentially impacting service consistency.
Final Assessment:
Based on the provided reviews and overall rating, Al Nawah Workshop appears to be a competent provider of car repair and maintenance services, particularly specializing in driveshaft and axle repairs. The high average rating suggests a generally positive customer experience. However, the presence of significant negative feedback regarding vehicle handling, accountability for damage, and inconsistent staff attitudes indicates areas requiring immediate attention to ensure a consistently high-quality and reliable service for all customers. While many customers report excellent experiences, the negative instances highlight potential risks that prospective customers should be aware of.
Al Nawah Workshop is no 1 in Northern Emirates, I personally recommend this garage for car mechanical works specially axle CV joint and drive shaft repair. Great hospitality by the staff. Mr. Syed Fasi is highly professional mechanic and clear my car issues quickly. The prices are affordable.
Excellent service and pocket friendly honest and well mannered workshop A big shout out to my syed for being so transparent regarding repairs and no hidden costs and importantly got my work done perfectly…got my car front both axels repaired and shaft also repaired… Definitely will visit again as and when the need arises And not to forget mr sultan as well who complimentarily fixed my cars lights and being so patient answering all my doubts regarding the vehicle
I'm so glad I found this auto maintenance garage. My car had multiple problems specially the front suspension and axle. Syed was amazing from the first time I spoke with him, he is very knowledgeable and gives really great prices for the repair. He took me and my car for a ride to check the problems, he listen to the sounds of my car and realize the issues. I drop my car for the repairs and within 1 day they call me back and my car is ready. The people there really show true passion for the quality of their work. If you are looking for honest, passionate and quality professional work for your car visit to Mr.Syed, he is very professional. The true definition of "above and beyond " great customer service, great work and fair pricing. I greatly appreciate everyone who helped get my car back on road. Highly recommended.
No decency to speak with customers, when customer has doubts regarding something Instead of making them understand they bring ego and seniority in between and ask us to leave the garage which is very bad. Had a very bad experience of my life time with this garage from Mr.manzoor. I feel very bad after provideing them all the things they need and after paying them for they work without even bargaining they have such kind of attitude with the customers.
Once Saeed stopped coming to the garage everything went bad, every mechanic there works on their own, had a very bad recent experience and don't recommend you do to.
Sharjah
They play too much
Very good communication for service, repair & cost. The mechanical service from al nawah garage from start to finish is outstanding, efficient & friendly. The workshop is conveniently located. I would use this garage & recommend it to others. Highly professional staff and excellent mechanical services.
While they did fix my car, I was disappointed to find a parking ticket inside and less petrol, revealing they had driven it to Dubai without my permission, and the car also had leftover water bottles and grease marks on the floor mats. Additionally, my mobile mount was broken, and they denied any responsibility when I brought it up. Ahmad, an older staff member, was quite firm and unyielding when discussing pricing and a possible discount on labor costs which were more expensive than the components cost. Despite the repair, the overall experience left me feeling a little unsatisfied.
While they did fix my car, I was disappointed to find a parking ticket inside and less petrol, revealing they had driven it to Dubai without my permission, and the car also had leftover water bottles and grease marks on the floor mats. Additionally, my mobile mount was broken, and they denied any responsibility when I brought it up. Ahmad, an older staff member, was quite firm and unyielding when discussing pricing and a possible discount on labor costs which were more expensive than the components cost. Despite the repair, the overall experience left me feeling a little unsatisfied.