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Al Baz Refrigeration Spare Parts Establishment | Air Conditioning Spare Parts Supplier in Sharjah
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Al Baz Refrigeration Spare Parts Establishment is a commercial refrigerator supplier. The company offers a wide range of services related to refrigeration and air conditioning spare parts. This includes supplying parts for various types of commercial refrigerators. The company also provides parts for air conditioning systems. Their services cater to businesses needing components for repair and maintenance of their cooling equipment.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning slightly positive based on the provided average rating of 4 out of 5 across 75 reviews. While some customers express high satisfaction and praise specific aspects of the service, others report significant negative experiences.
Service Quality:
The quality of service appears inconsistent. Positive feedback highlights prompt service and a good range of spare parts for refrigeration and HVAC needs. However, negative reviews point to issues with communication, particularly regarding sales inquiries and technical understanding. There are also serious concerns raised about the quality of technical work, specifically welding, leading to equipment failure.
Common Themes:
Recurring positive themes include the availability of spare parts and positive interactions with specific personnel. Conversely, negative themes center around poor communication from certain staff members, high pricing for some items, a potentially limited range for specific equipment like chillers, and critical failures attributed to technical workmanship.
Final Assessment:
Based on the available data, the business demonstrates strengths in providing a range of refrigeration and HVAC spare parts and receiving positive feedback for certain staff members and service speed. However, significant weaknesses exist in communication from some sales personnel and, more critically, in the reliability of technical services, as evidenced by reports of equipment damage due to faulty workmanship. While the overall average rating suggests a generally positive customer base, the severity of the negative feedback regarding technical service quality warrants careful consideration for potential customers prioritizing reliable repairs and installations. The business may benefit from addressing communication issues and implementing stricter quality control measures for technical work.
Al Baz Refrigeration is the number one showroom for all your ac and Refrigeration spare parts needs. Prompt service and good prices.
Best store for all your refrigeration and HVAC spares. Owner Vijayan is gem of a Man!
For Hvac spare parts .But the price is quite high and limited range of products for Chillers
Please keep them away from your HVAC or condenser. They ruined my entire HVAC twice. Both time the condenser died because of sloppy welding job which caused the coolant to leave. They blamed our vents instead of Anwar.
Sasi Kumar is hopeless. I wonder how he works in sales. I explicitly asked by email and over the phone to send me cost, brand, model and warranty terms of some compressors. He has difficulty understanding or responding to customers. He hung up the phone in my face before I was finishing talking.
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