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Mobile phone Repair
Al Khail Mobile Phones
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Customer Review Analysis: GMS Shop
Overall Customer Sentiment:
Based on the provided reviews and the average rating of 3.3 out of 5 from 12 reviews, customer sentiment towards GMS Shop appears mixed, leaning towards negative. While some customers report positive experiences, a significant portion express dissatisfaction, primarily related to service quality and staff behavior.
Service Quality and Reliability:
Several reviews highlight concerns regarding the quality of repairs and products. Instances of newly installed batteries failing quickly and screen protectors detaching shortly after application are reported. Furthermore, the business's response to these issues is a recurring point of criticism, with customers stating that their concerns were dismissed and resolutions refused, even when issues arose shortly after service. This suggests potential inconsistencies in the quality of work and a lack of accountability for faulty repairs or products.
Common Themes and Weaknesses:
The most prominent negative themes across the reviews are poor customer service and rude staff behavior. Multiple customers describe staff as careless, unprofessional, and dismissive of their issues. The refusal to rectify problems with recent services, coupled with unhelpful and impolite interactions, significantly impacts the customer experience and trust in the business. The lack of willingness to address valid complaints is a significant weakness.
Final Assessment:
Considering the reported issues with service quality, the recurring theme of negative staff interactions, and the refusal to address customer complaints, the provided reviews suggest that GMS Shop may not consistently deliver high-quality and reliable service. While a limited number of positive reviews exist, the prevalence of negative feedback regarding core aspects of the service and customer handling raises concerns about the overall customer experience and the business's commitment to resolving issues. Potential customers should be aware of these reported inconsistencies and consider them when making a decision.
Good service
I have changed my battery in GMS shop, however the battery is not working and dies within one hour. I went back and they refused to change it even though the technician has informed me that in case of any issue related to the battery i can get back and take needed action but they refused and said that the technician has left to his country and we cannot help unless he comes after 10 days which will be very long time for me as battery is not working and been impacted due to defect in the battery they installed for me. Actually, the service was not professional and the staff their were careless to my issue and clearly refused to show responsibility for that at all even though i told them that my work is related to my phone but they did not even care. Regret the service with GMS store.
I went to put a screen protector on my phone but the day after the protector was coming out so I went back to them and they refused to fix it again .they where so rude to me . I would advice other people not to go there to fix there phones.Just imagine I my 70aed is gone and the screen protector is out.
Not good service provider stuff behavior vary rode yesterday I come from shop to put screen protector my Samsung s22 ultra after put screen protector my phone fingerprint not is working I pay 90aed I ask why not working fingerprint thy said use face lock and very very rode behavior
Very rude never go to this store ever
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