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Auto Repair
Al-Futtaim Auto Centers - Al Dana
Category: Tire Repair
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Al-Futtaim Auto Centers - Al Dana, operating under the business name Al-Futtaim Auto Centers, is a tire shop offering a range of services. The company offers tire fitting, balancing, and alignment to ensure optimal performance and safety. They also provide tire repair services for punctures and other damage. Customers can find a selection of tires from various brands to suit different vehicle types and needs. Additionally, the company offers nitrogen filling for tires, which can help maintain proper inflation and extend tire life.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.7 out of 5 across 324 reviews. Many customers express satisfaction with the professionalism and expertise of the staff, particularly highlighting their ability to diagnose and explain vehicle issues clearly.
Service Quality:
The reviews suggest a high level of technical competence, with customers frequently praising the quality of repairs and services, including tire replacement and general car maintenance. Specific staff members are often mentioned positively for their helpfulness and excellent service. The ability to provide detailed explanations and help customers prioritize repairs is a recurring positive theme.
Common Themes:
Recurring positive themes include the professionalism and expertise of the staff, efficient service, and clear communication regarding vehicle issues and necessary repairs. However, a notable negative theme revolves around pricing and perceived attempts to upsell unnecessary services. Several reviews mention being quoted high prices for simple repairs or feeling pressured into additional work, leading to distrust and dissatisfaction in some instances. Inconsistent information regarding pricing and service availability also appears to be a point of concern for some customers.
Final Assessment:
Based on the provided reviews and overall rating, the business generally delivers high-quality and reliable service, particularly in terms of technical expertise and customer interaction. The positive feedback significantly outweighs the negative. However, the instances of perceived overcharging and inconsistent pricing information are significant weaknesses that could negatively impact customer trust and retention. While the business excels in many areas, addressing the transparency and consistency of pricing is crucial for maintaining a strong reputation and ensuring a consistently positive customer experience.
Dont recommend it bad service
I always come here when I need something to change and for check up. Abdul Malik and Hafeez were nice and was explaining what they are going to do with the car. Highly recommended for car check, Tyre, Battery change and any related car issues.
Needed to repair a leak from a small screw on my tyre and was quoted AED105 for what is a simple and quick fix. Wasn't happy with the price so I left and went to another tyre service centre nearby Khalifa Park which was a mere 5 mins away, and done the repair job there for only AED40!! And the other place was way more spacious and cleaner too.
One of the best centre. Staff are very organized and professional for their job👍☝️
Praveen & Hafeez from this service center supported to get Toyo tires for my car. Excellent service by both of them and really recommended for car services for full mechanical works & tyre replacement services.
So we went there to get a price in window wipers and they kept going back and forth. Then, they said they don't have my cars size. The manager came out and said they could adjust it to their wipers. I said okay, still asking for a price, which then I said I have the 50% discount from Gems. He then said it would cost about 60. I said okay go for it. Then I asked for AC coolant and he said it's 200 based on their promotion and I would get 100 discount. I said I didn't want the promotion and that I wanted the normal price of 150 which he initially gave me. He said he can only give me the 50% on the promotion. So I stopped discussing that and politely asked him to go ahead with window wipers. He then decided they no longer fit and said to come next week. I told him that they put the 50% for a reason and for both services I requested. He said sorry, the window wipers don't fit, come next week. Ieft super 😡.
Some of the best professionals in Abu Dhabi. Any problem with the vehicle they will fix it. And with the experts available they'll tell you whether it is critical or not. Hence, helping you to decide when to get it done. Special thanks to Mr. Pradeep and team of Al Dana Branch, Al Muroor.
The team was very professional on their work and provides detailed explanation on the fix they did for my car's tires.
Went for one tire replacement. Ended up getting two. They did an ok deal. Still expensive. They Started the old "your brake pads needed cleaning" and tried showing me the issue. Absolute scammers. Im a mechanic by trade but don't have a facility I can use. These guys are just after money for made up jobs that have no effect on the car and rectifications to made up fault that they probably wouldn't actually do the maintenance on anyways. Don't trust them.
Worst customer service ever
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