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Tire Repair
ADNOC Service Station | Al Dana (966)
Category: Auto Repair
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ADNOC Distribution is the business name of the entity. The company offers a wide range of services at its Al Dana station, including a gas station for refueling vehicles. For convenience, an ATM is available on-site. Customers can enjoy fresh goods from the bakery and grab a coffee at the coffee shop. A convenience store provides various products. Vehicle maintenance services include a car wash, oil change service, pressure washing service, and a tire shop.
Customer Sentiment:
Overall customer sentiment appears moderately positive, as indicated by the average rating of 4.1 out of 5 from 454 reviews. However, the provided sample reviews highlight specific areas of dissatisfaction, particularly concerning the car wash service and staff performance.
Service Quality:
While the business offers a wide range of services, the quality of the car wash service is a recurring concern. Issues with machine performance, inadequate water usage, and the presence of residual foam are noted. Staff behavior and professionalism, particularly within the car wash area, are also cited as needing improvement, with instances of poor hygiene practices and lack of training mentioned. Conversely, manual car washing receives positive feedback regarding trained and polite staff. The availability of coffee at certain times also appears inconsistent.
Common Themes:
The most prominent themes emerging from the reviews are the inconsistent quality of the automatic car wash, the need for enhanced staff training and professionalism, and the breadth of services offered. The 24/7 availability of certain services, like car wash and specific food options, is a strength, although occasional deviations from this are noted.
Final Assessment:
Based on the available data, the business demonstrates a generally positive reputation, supported by a solid average rating and a diverse service offering. However, the recurring issues with the automatic car wash and staff conduct in that area represent significant weaknesses that negatively impact the customer experience. Addressing these specific service quality and training gaps is crucial for consistently delivering high-quality and reliable service across all offerings and maintaining customer trust.
Again... Car wash staffs needs training Behaviour and professionalism Auto wash - Machine performance - Staff behaviour and professionalism I have been visiting this place almost every week for fueling and car wash for the last 2 years. I was very satisfied but recently, I noticed serious issue on auto wash. After the final wash also, still, there was shampoo foam found in my car. 1, Not enough water used in final wash 2, The washing brush is rotating on the air before the air blows. From that brush foam is falling on the car. Staff Behaviour and professionalism. I understand and agree with the toughness in their job at the same time, as a customer we deserve quality experience from ADNOC for the money we are paying. I saw that the staff is washing wiping clothes on the floor. And used to wipe the car left with dirty water marks. The same clothes used to wipe the foot step and painted areas. I stopped them doing that fearing it may cause minor scratches on the car. It's a humble request to look into the matter and give proper training to the staff to ensure the quality of the service and trust with ADNOC
Best services for car manual washing. Trained and polite staff
I pay for car washing and they say we don't have paper for car carpet ,they will take 50 dha and the service item is missing
It's weird that at 10 pm, they don't have staff to prepare coffee. We came specific to buy a coffee, unfortunately the staff were off. But aren't they supposed to have replacement staff batista?
One of the best ADNOCs for the following reasons: - 24/7 car wash(manual and automatic), but call and check because sometimes they’re not 24h fir whatever reason. - It has both options, Coffee planet and Starbucks. - Burger king is open until 5:00 am. Which is an option for a quick bite after 03:00. - it has gas cylinders and tyre repair services.
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