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Bicycle Repair
AL BARJEEL MOTOR BIKE TRADING LLC
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AL BARJEEL MOTOR BIKE TRADING LLC, operating under the name Bicycle UAE, is a bicycle store. The company offers a wide range of bicycles, including mountain bikes, road bikes, and kids' bikes. They also provide various cycling accessories such as helmets, lights, and repair kits. In addition to sales, the company offers bicycle repair and maintenance services, ensuring bikes are in optimal condition for riding. They cater to both casual riders and cycling enthusiasts, providing products and services for various cycling needs.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards negative based on the provided reviews and the average rating of 3.4 out of 5 from 53 reviews. While some customers acknowledge the business's experience and willingness to address issues promptly, a significant portion expresses strong dissatisfaction, particularly regarding after-sales service and customer interaction.
Service Quality:
The quality of service is a major point of contention. Positive feedback highlights the business's technical expertise and efficient handling of repairs, with customers appreciating clear communication and options provided before proceeding with work. However, negative reviews consistently point to poor after-sales support, issues with warranty claims, and perceived overcharging. Concerns are also raised about the quality of installed parts and the business's adherence to initial promises regarding service and pricing.
Common Themes:
Recurring themes in the negative feedback include difficulties with after-sales service, particularly regarding accessibility and responsiveness (e.g., long lunch breaks impacting service availability). There are also multiple mentions of perceived overcharging and a lack of transparency or willingness to address customer concerns post-purchase. The attitude of staff, specifically the shopkeeper, is frequently cited as a significant negative factor, with descriptions of dismissiveness and argumentative behavior.
Final Assessment:
Based on the available data, the business demonstrates technical competence in bicycle repair. However, significant weaknesses exist in customer service and after-sales support. The negative feedback regarding communication, warranty handling, pricing transparency, and staff attitude is substantial and appears to be a consistent issue. While the business may be suitable for straightforward repairs, potential customers should be aware of the reported challenges with post-purchase support and customer interaction. The overall impression suggests that while the business may possess technical skills, improvements are needed in customer-facing aspects to consistently deliver high-quality and reliable service.
Extremely disappointed with the lack of warranty claims and poor customer service, feels like being treated unfairly, similar to dealing with thieves.☹️☹️☹️🤬😡😢
They are well experienced in bike industry. They do attend all customers that used to drop by and take action right away either by giving advice or repair. I came with my flat tire bike, someone came and ask me about what happen, he bring it inside and check. He came to me and discuss what is the problem, which part he needs to replace. He ask me first before he proceed with the repair. He gave options also. This approach is fine to me, they will give you options and time to think if you will proceed or back out.
They have cycles, and for decent prices. But their customer service, post-sales support and attitude towards customers is bad. I do not recommend going here. You’re better off trying another shop in the area.
Very bad. I bought an e scooter from this shop. While buying scooter from their shop the owner said service is free. But whenever I call them and tell them about any issue of the scooter, the owner always says don't come between 1.30pm to 4 pm. It's lunch time. Really. Why don't u tell me this that u have such a long lunch break. Today I called and got same reply. Don't go to this shop. Very very very bad customer service. Last month I took my scooter to their shop they repaired and in one month same issue. At the end, I went to another shop and charged minimal for that and it's only 20mins work. They overcharged.
Very poor after sale service from the shopkeeper, he overcharged at first place, promised high quality accessories but installed low quality products and keep arguing with customer. Shopkeeper said “I don’t care what you think” - god bless his business with this attitude!
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