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Tire Repair
ADNOC Service Station | Al Maha (924)
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ADNOC Service Station | Al Maha (924) is a business that offers a wide range of services to its customers. The company offers gas station services, allowing customers to refuel their vehicles. For financial needs, an ATM is available on-site. Customers can also enjoy fresh baked goods from the bakery and grab a coffee from the coffee shop. A convenience store is present for quick purchases. Vehicle maintenance services include a car wash, oil change service, pressure washing service, and a tire shop.
Customer Sentiment:
Overall customer sentiment appears mixed, with a notable portion of reviews expressing positive experiences, particularly regarding staff interactions. However, a significant negative sentiment is observed concerning specific service areas.
Service Quality:
Service quality is inconsistent across the various offerings. While staff members like Greeshma, Riya, Jenny, James, and Hashir are frequently praised for their excellent customer service, friendliness, and helpfulness, the car wash service receives strong criticism for poor quality, lack of attention to detail, and unsatisfactory results. The bakery and coffee shop services, particularly the barista skills, are highlighted positively.
Common Themes:
Recurring positive themes include exceptional customer service from specific staff members, their knowledge of promotions, and a friendly atmosphere. The primary negative theme revolves around the poor quality and perceived lack of care in the car wash service.
Final Assessment:
Based on the provided reviews and the overall data points (70 total reviews, 3.9 average rating), the business demonstrates strengths in customer interaction and certain service areas like the coffee shop. However, the significant negative feedback regarding the car wash service indicates a notable weakness that impacts the overall perception of service quality and reliability. While the business excels in staff-customer relationships, the inconsistency in service execution, particularly in the car wash, prevents a conclusion of consistently high-quality and reliable service across all offerings. Addressing the issues with the car wash is crucial for improving overall customer satisfaction and achieving a higher average rating.
I had a really bad experience with the wash service at ADNOC. The cleaning was far from thorough, and my car’s body looked worse after the wash – it had a rashy, uneven finish. The staff didn’t seem to care about the quality of their work at all. It felt like they rushed through the entire process. It was obvious that they didn’t put in any effort or attention to detail . I won’t be returning, and I definitely don’t recommend this service to anyone.
I’d like to express my gratitude to the team at ADNOC Oasis for their incredible service. James, Jhenny, and Hashir are consistently friendly and professional—thank you! Special thanks to Jhenny, the best barista ever! Her coffee is crafted so perfectly that it keeps me coming back daily.🙏🏻✨✨
Jenny is the best barsita out there🫶🏻!!!! Love how friendly the team is!! shoutout to james as well for his good vibes. They make my morning way better every single day🫶🏻
Riya the new c store staff is very good at giving the best customer service and good communication with customers and suggests me new offers and new products knowledge and very helpful and cheerful staff i ever experienced in any adnoc service station
There is a staff named Greeshma gives an excellent customer service. A friendly attitude and she suggests me about all the promotions and offers available at the present.
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