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Air Conditioning Repair
ADNOC Service Station | Al Dhafrah (930)
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ADNOC Service Station | Al Dhafrah (930) is a business that offers a variety of services to its customers. The company offers a convenience store, providing a range of everyday items. For vehicle maintenance, the company offers a car wash and oil change service. Customers can also enjoy a coffee shop, deli, pastry shop, and sandwich shop for food and beverage options. Additionally, the company offers a pressure washing service.
Overall Customer Sentiment:
Based on a total of 392 reviews with an average rating of 4.2 out of 5, the overall customer sentiment appears to be generally positive. However, the provided sample of 10 reviews reveals a mixed bag of experiences, indicating potential inconsistencies in service delivery.
Service Quality and Key Strengths:
Several positive reviews highlight efficient and thorough service, particularly for oil changes. Specific staff members are commended for their professionalism, attentiveness, and honesty. The car wash facility is also noted as a positive addition. The availability of multiple service bays and 24-hour operation are seen as advantages, contributing to reduced waiting times.
Weaknesses and Areas for Improvement:
Conversely, negative feedback points to significant issues. Recurring problems include non-functional payment terminals, lack of necessary tools for specific vehicle types (e.g., Ford Raptors), and instances of poor communication and perceived dishonesty regarding recommended services and pricing. Some customers reported unsatisfactory car wash results and concerns about the quality of oil change services, including incorrect oil types being used. There are also mentions of staff attitude and a lack of customer focus in some instances.
Common Themes:
The reviews consistently touch upon the quality and efficiency of the oil change service, staff professionalism, pricing transparency, and the functionality of payment systems. The car wash is also a recurring topic, with both positive and negative feedback.
Final Assessment:
While the high average rating suggests a generally positive customer base, the detailed reviews reveal areas requiring attention. The business demonstrates strengths in efficient service delivery and positive staff interactions in some cases. However, inconsistencies in service quality, issues with payment systems, and concerns regarding transparency and staff attitude in certain instances detract from the overall customer experience. To consistently deliver high-quality and reliable service, the business should focus on addressing these specific weaknesses, ensuring all staff are adequately trained and equipped, and maintaining transparent communication with customers.
Better management and staff in place now. Would like to mention Mechanic Archie for being honest and thorough my oil change. He checked all the oils in my car and updated me on their status as well. After finishing they gave me a proper receipt with all the breakdown of services. Before the old staff used to always say their card machine is broken and forced me to withdraw cash, and always push engine flush. But not anymore. I see now, that this branch is going on the right and ethical direction. π
Fantastic new and innovative car wash facility introduced. We have multiple car wash options to choose from. Good seating rest area arrangement. Open 24 hours which is added advantage. Great work adnoc team.
Had my oil change here today. It is my first time availing oil change in this station. I clearly mentioned to the pinoy staff that Iβm getting oil and oil filter change and even argued that I only said otherwise. In the end, only the engine oil was done. I even reminded the staff to put Voyager gold because theyre about to put silver. I wouldnt recommend getting adnoc lube here. Go to corniche station once the renov is done.
I go today in the morning this service station for oil change and the guy Mr noufel he gives me good service I Will come back all time here
I would strongly advise against visiting this service station for oil changes on Ford Raptors. Upon arrival, I was met with the inconvenience of their non-functioning bank card terminal, forcing me to withdraw cash.
To my dismay, after opening the hood of my vehicle, they realized that they lacked the necessary tools to access the oil pan. This resulted in an hour of wasted time, as they could have easily informed me of this limitation upfront.
The lack of preparedness and poor communication left me extremely dissatisfied. I would not recommend this place to anyone, especially those driving Ford Raptors.
It was first time i went to ADNOC center to change oil and do basic checks of my car. The prices are expensive here, they 150 AED for oil & engine filter and for flush engine oil they charge 240 aed. I fee l like they charge extra. Moreover i have to remind them to check other things otherwise they are more interested how to get money.
Thanks to kuya Christian ππ he checked thoroughly the engine and oil of my car ππ very friendly and accommodating π Thank you
The worst service I ever had from ADNOC lube. I am not sure even they changed the oil . They were just chit chatting and no respect to the customers. Just neglecting the customer concerns and their attitude is very worse . Donβt hire these kind of idiots , who donβt want to work.
When I went with car , they asked me to come some other time , basically they donβt want work. Especially the Indian guy and other Egyptian or some other.
Wake up guys.
This is the best Adnoc service station for all kinds of routine maintenance services for your car. Its exclusive service station with 4 hangers; so waiting time is close to none for services. 4 cars can be serviced at a time. Their maintenance executive Mr. Noufel especially was very excellent is his servicing for my car; he was informative and takes very good care of car. I would rate his services the best among all the adnoc service stations i visited over last 15 years!!
Very bad service in car wash , not proper clean