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Air Conditioning Repair
AC Services Al Barsha | AC Maintenance Services Dubai
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The company offer comprehensive AC services in Al Barsha, Dubai. Specializing in air conditioning repair, they address a wide range of issues to ensure optimal cooling performance. As an HVAC contractor, they provide expert maintenance and installation services for various heating, ventilation, and air conditioning systems. Their repair service business focuses on prompt and reliable solutions for residential and commercial clients. The company offer services including routine AC maintenance, emergency repairs, system diagnostics, and component replacement, ensuring comfortable indoor environments year-round.
Customer Review Analysis Summary
Overall Customer Sentiment:
Based on the provided reviews, customer sentiment appears polarized. While a significant portion of customers report highly positive experiences, praising professionalism, promptness, and effective service, a notable segment expresses extreme dissatisfaction. The overall average rating of 4.7 out of 5, derived from a larger pool of 133 reviews, suggests a generally favorable perception, but the negative feedback highlights critical areas of concern.
Service Quality:
Positive reviews emphasize successful AC installations and repairs, with technicians described as professional and efficient. However, negative feedback strongly indicates inconsistencies in service quality. Recurring issues include problems not being resolved after initial visits, technicians failing to show up for scheduled appointments, and difficulties in obtaining refunds for unfulfilled services.
Common Themes:
Several themes emerge from the reviews. Positive themes include effective problem diagnosis and resolution in some cases, and professional conduct from technicians. Negative themes are dominated by unreliability in scheduling and follow-up, failure to fix issues, and significant challenges with the refund process. Communication breakdowns and a perceived lack of accountability for unresolved problems are also prominent in negative feedback.
Final Assessment:
While the business appears to deliver high-quality and reliable service for many customers, as reflected in the high average rating and positive testimonials, the recurring issues highlighted in the negative reviews are significant and concerning. The inconsistency in service delivery, particularly regarding follow-up, problem resolution, and customer service when issues arise, suggests potential operational weaknesses. Customers considering this business should be aware of the reported discrepancies between positive and negative experiences and potentially seek clarification on service guarantees and refund policies. The business should address the issues of scheduling reliability, ensuring problems are fully resolved, and improving their customer service response to complaints and refund requests to maintain a consistently high standard of service.
After changing the outdoor AC unit, the AC wasn’t cooling and I contacted the company to come and take a look. It has been three weeks and the last five days this company has been promising to come and fix the problem and they haven’t. Worst customer experience, I regret ever using your services.
Edit: since I’ve posted this review, they’ve been harassing me with phone calls. Beware of this company and its employees.
Don’t bother calling these guys. They’re very unprofessional and don’t even bother showing up if they’re not in the mood for it, even if you scheduled a maintenance. From other reviews I’ve read, they also seem to do a poor job. Just look somewhere else, not recommended at all.
FROM KOLKATA, INDIA SIR I am a Ac Technician with 4 yrs of Experience can u provide a job in your company. TELL ME SIR PLEASE
I called to make an appointment for the next day at 8pm, Whatsapped and they didn't reply. I made another appointment with another company. They told me to cancel with the other company as they were 'on the way'. I did and incurred service charges as it was an app and then this clown of a company told me they COULDN'T MAKE IT
I had an amazing experience with this AC service company. The technician was on time, professional, and quickly diagnosed the issue with my AC. They fixed it within an hour, and now it’s running better than ever! Highly recommend them for everyone.
I had an amazing experience with this company. They provided an exceptional service. Recommended
I just had a new AC system installed, and I’m beyond impressed with the service I received. The team was extremely professional, answered all my questions, and made sure the installation was done correctly. My home is now perfectly cool, and I couldn’t be happier with the service!
My husband got this company based on the 4.7 review on google. They came and said they fixed the issue and requested for 350dhs as payment. Next day we found out the problem was not fixed and asked them to come and check. They agreed to come the same night and didnt show up then the next morning and also didnt show up. When we requested for a refund, they said they will provide only 200dhs because the rest was inspection fee which we accepted, however, we had to call them every single day for 2 weeks to provide the refund and everytime they say they will send and dont send!! And when they transferred the money eventually they put the bank charges on us!! HORRIBLE SERVICE DO NOT RECCOMMEND!!!
Edit: everything you mentioned is absolutely incorrect not to mention the fact that you called my husband after my review to tell him you are not okay with it. You were the 2nd company we got and as you are mentioning you have pictures, we have proof as well of the actual situation.
If you check my 70 reviews, you will see that some are positive and others are negative based on experience. If you solved the problem and we were happy with your service, we would actually write a good review. We would happily pay 350 dhs if the problem was solved but you did not fix the issue, took money, did not come back to check the issue after scheduling twice and stayed 2 weeks until you returned 196 dhs after daily follow ups.
Anyhow I am writing this review so that no one gets tricked by the 4.7 rating you have because it is absolutely misleading and the actual professional service we got from you is worth 1/5.
For your reference, we got other companies after you to inspect and they mentioned that the actuator valves are actually working while you mentioned that they are broken and need to be fixed for 4k total (2k each)
My husband got this company based on the 4.7 review on google. They came and said they fixed the issue and requested for 350dhs as payment. Next day we found out the problem was not fixed and asked them to come and check. They agreed to come the same night and didnt show up then the next morning and also didnt show up. When we requested for a refund, they said they will provide only 200dhs because the rest was inspection fee which we accepted, however, we had to call them every single day for 2 weeks to provide the refund and everytime they say they will send and dont send!! And when they transferred the money eventually they put the bank charges on us!! HORRIBLE SERVICE DO NOT RECCOMMEND!!! Edit: everything you mentioned is absolutely incorrect not to mention the fact that you called my husband after my review to tell him you are not okay with it. You were the 2nd company we got and as you are mentioning you have pictures, we have proof as well of the actual situation. If you check my 70 reviews, you will see that some are positive and others are negative based on experience. If you solved the problem and we were happy with your service, we would actually write a good review. We would happily pay 350 dhs if the problem was solved but you did not fix the issue, took money, did not come back to check the issue after scheduling twice and stayed 2 weeks until you returned 196 dhs after daily follow ups. Anyhow I am writing this review so that no one gets tricked by the 4.7 rating you have because it is absolutely misleading and the actual professional service we got from you is worth 1/5. For your reference, we got other companies after you to inspect and they mentioned that the actuator valves are actually working while you mentioned that they are broken and need to be fixed for 4k total (2k each)
One of the most unprofessional company I had come across, When they finish the work I had told him we had bad experience once we pay no one turn back. I was assured pls check the AC for 6 hrs and if its not colling call us will come back. After 14 hrs we found no colling and since its been 2 days consistent we been calling them but just they got money no one comes back and given 20 false commitment. Everytime they pretend that they don't know the matter.
If they will not come I will surely make complaint in Dubai rights.