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Tire Repair
ADNOC Service Station | Al Barsha (528)
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ADNOC Service Station | Al Barsha (528) is a business that offers a wide range of services. The company offers gas station services, providing fuel for vehicles. Additionally, the company offers a bakery, a convenience store, and a deli, providing food and beverage options. For vehicle maintenance, the company offers car wash, oil change service, pressure washing service, and a tire shop.
Customer Sentiment:
Overall customer sentiment appears moderately positive, as indicated by the average rating of 4.2 out of 5 from 726 reviews. However, a subset of reviews highlights significant dissatisfaction, particularly concerning specific service areas.
Service Quality:
While the majority of reviews contribute to a favorable average, recurring negative feedback points to inconsistencies in service quality. Specific areas of concern include the car wash, where long wait times and staffing issues are reported, and fuel services, with allegations of deceptive sales practices and poor communication regarding pricing. Customer interactions with staff are also a point of contention in some instances, with reports of rudeness and unprofessional behavior.
Common Themes:
Key themes emerging from the negative reviews are issues with transparency in pricing, particularly for add-on services, and operational inefficiencies leading to extended wait times. Communication barriers and perceived unprofessionalism among some staff members are also recurring complaints.
Final Assessment:
Based on the provided data, the business demonstrates a generally positive reputation as reflected in the high average rating and large volume of reviews. However, the presence of significant negative feedback, even if representing a smaller proportion of the total, indicates areas requiring immediate attention. The business appears to deliver reliable service for many customers, but inconsistencies in specific departments and concerning reports of customer service issues suggest that the quality is not uniformly high across all offerings. Addressing the identified weaknesses in pricing transparency, staffing levels in the car wash, and staff training could significantly improve the overall customer experience and solidify the business's reputation for quality and reliability.
It’s incredibly terrible the wait here for car wash. They charge so much money and yet they have only one staff who washes the cars, you should have more staff considering your high charges, I wash my car elsewhere with half the price they charge here and it’s very efficient. Improve this now. I don’t recommend coming here for a car wash
It’s really disturbing how the staff in the car wash keeps begging for money. And even if you give them a tip, it's apparently never enough. Very rude and quality doesn't match the price.
The worst customer service, I went there to refill the fuel and asked the guy (his name is Dipendra) to make a full tank. Before he started, he offered me some liquid for a tank which, as he told me, cleans the tank and etc. I asked him “is it some offer and is it free, man” he told me “yes,yes”. I told him ok put it. After he refilled the fuel, he charged me for 222aed instead of 132aed(which is for fuel) I asked what is that 90aed for? He told me “for this liquid”. So this guy just foist off some liquid for 90aed, HE DIDNT EVEN TELL ME ITS 90aed GUYS!! I told them I need my money back, u didnt tell me the price, you told me its free. They just rejected.How??? I just cannot accept this situation, HOW you can even sell something without telling the price before u sell it to someone??? Tomorrow I just need to find some time to come again and talk to supervisor, because these guys on the station didn’t solve this problem, they didn’t even try to solve. Just AVOID this gas station, they clearly can’t speak a proper english and will just say “ yes, yes” to everything you ask them.
Very slow carwash service, I had to wait 1.5 hours for two cars in queue. Only one guy is washing,no card machine in the place
When I went to refuel my car on a quiet afternoon with not many cars around, the staff came late, so I made a complaint. Among them, a Filipino staff member, despite just arriving, got annoyed and asked what the issue was. If I’m going to have such experiences, it might be better to replace them with robots!!!
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