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Auto Repair
Fasttrack Emarat Al Barsha South
Category: Tire Repair
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Fasttrack Emarat Al Barsha South, , is a comprehensive automotive service provider. The company offers a wide range of services including car repair and maintenance, auto air conditioning service, and auto body work. They also function as an auto parts store, providing necessary components for repairs. For performance enhancement, the company offers auto tune-up services. Additionally, they operate as a battery store and car battery store, offering replacements and related services. Customers can also find car accessories at their location. Essential maintenance services like oil changes and tire services are also provided by the company.
Overall Customer Sentiment:
Based on a total of 154 reviews with an average rating of 4.6 out of 5, the overall customer sentiment towards this automotive service business is largely positive. Many customers express satisfaction with the quality of work, speed of service, and professionalism of the staff. However, a minority of reviews indicate significant negative experiences, impacting the overall perception.
Service Quality and Strengths:
Key strengths highlighted in positive reviews include efficient and fast service, particularly for tire changes and general repairs. Customers appreciate the staff's professionalism, willingness to explain necessary repairs, and the provision of competitive pricing. Specific staff members are frequently mentioned for their helpfulness and expertise, contributing to a positive customer experience and building trust. The availability of a wide variety of tires is also noted as a positive aspect.
Weaknesses and Areas for Improvement:
Negative feedback primarily centers on inconsistencies in service quality and staff competence. Issues raised include outdated software for specific services like wheel alignment, communication barriers with some staff members, and instances of damage to vehicles during service. There are also concerns regarding the refusal to perform services even when the customer provides parts, and perceived biases in customer prioritization. These negative experiences suggest a need for improved staff training, consistent service standards, and better communication protocols.
Common Themes:
Recurring themes include the impact of individual staff members on the customer experience, the importance of up-to-date equipment and software, and the need for consistent service quality across all interactions. While many customers have built trust with the business, negative experiences can significantly erode this trust.
Final Assessment:
While the business generally delivers high-quality and reliable service, as evidenced by the high average rating and numerous positive reviews, there are notable areas requiring attention. Addressing the inconsistencies in service, ensuring all staff are adequately trained and equipped, and improving communication will be crucial for maintaining customer satisfaction and upholding the business's reputation. The business demonstrates the capacity for excellent service, but the negative feedback indicates that this is not consistently delivered.
Don’t Do inspection there this place is not , professional , They didn’t discover gear box fixing , i lost money because of them
I bought a car and I urgently needed to change the tires. The masters stayed for half an hour and did everything at the highest level, thank you for your work. I recommend this service, I'm driving for a month and there are no problems
I came in for a service, turns out I had lots of repairs to be done, the guys were very professional and they showed me all the broken parts that needs replacement, and they were extremely fast in repairing the car, the results were spectacular. Special thanks to the wonderful team including Abdul, Jyothi, and Sachin.
I stopped by the shop today to replace the washer tank of my car. Surprisingly and despite that the shop had no clients/cars, I was informed that they cannot do the job because they don't have parts..When I told the crew that I have the required parts: Original & genuine MB parts, he said "not possible"...system will not allow it....Guys are you serious!! Your shop was empty and your crew standby doing absolutely nothing....and you still refuse to do a job because you need to supply parts....very disappointed.
I used to change my car tires and oil in a garage in al Quoz, but since I discovered this place I won’t go anywhere else, the prices are more competitive and the service is excellent! Also they have a wide variety of Tires to suit every need. Ask for Sarang and Mithesh the tire and mechanics guru and Abdul Rehman was so professional and helpful! Best service and will definitely come back! Thank you team fast track for an exceptional work 🙏
Mr. Sachin, the service advisor, was unprofessional and inattentive. Despite arriving before another customer, I was made to wait while he prioritized the other individual, who happened to be British. This experience felt biased, possibly due to me being an Indian.
Since my day 1 of the visit to your shop, each staff has been doing a great job. I would like to mention that the admin manager, Abdul & Sarang has been a great asset to your shop. They have always been doing their best to take care of my car, guide me and suggest me with every issues and repair. Great Job Guys! You guys have gained my trust, keep up the good work.
This place used to be good.
But now …?!?!?!?
Software updates for car wheel alignment has not been updated for two years now. They do not have the updates software to do proper wheel alignment.
New guys there do not seem to understand English.
Ask one guy be careful removing the car tyre from the boot, politely & nicely… only for him to scratch the tire over the paintwork - right in front of me…!!!
Then wants to argue he didn’t do that - ridiculous…
This place used to be good. But now …?!?!?!? Software updates for car wheel alignment has not been updated for two years now. They do not have the updates software to do proper wheel alignment. New guys there do not seem to understand English. Ask one guy be careful removing the car tyre from the boot, politely & nicely… only for him to scratch the tire over the paintwork - right in front of me…!!! Then wants to argue he didn’t do that - ridiculous…
This time the person seemed like he was not interested in doing the work properly. He was a new staff I believe. It’s time to change the service Centre for us.
We’ve always had good experience at this branch and the staff have been good, suggesting any changes that are required.
Didn’t have the same experience this time.
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