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Auto Repair
Aarya Auto Repairs LLC
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Aarya Auto Repairs LLC is an auto repair shop specializing in Japanese and Korean vehicles. The company offers a comprehensive range of services to keep these cars running smoothly. This includes routine maintenance such as oil changes, filter replacements, and fluid checks. They also provide more complex repairs, addressing issues with engines, transmissions, brakes, suspension, and electrical systems. Additionally, Aarya Auto Repairs LLC offers diagnostic services to accurately identify problems and ensure efficient and effective repairs. Their expertise in Japanese and Korean makes allows them to provide specialized care for these specific vehicle types.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the average rating of 4.1 out of 5 from 431 reviews. While many customers report positive experiences with professional staff and detailed explanations, a significant portion express dissatisfaction with repair quality, unresolved issues, and pricing transparency.
Service Quality:
The quality of service is inconsistent. Positive feedback highlights the expertise of mechanics and the professionalism of staff in diagnosing issues and providing detailed information. However, negative reviews point to recurring problems after servicing, potentially poor repair work, and delays in providing quotations. The premium pricing structure is noted, with some customers feeling it is justified by the facilities and professionalism, while others find it less suitable for regular needs.
Common Themes:
Recurring themes include both praise for specific staff members (e.g., Siddharth, Jinu) and criticism regarding the resolution of repair issues. Pricing and transparency are also key points of contention, with some customers questioning the necessity of recommended repairs and the accuracy of quotes. Communication issues, such as busy service advisors and delays in responses, are also mentioned.
Final Assessment:
Based on the available data, AARYA Auto Repair Body Shop demonstrates strengths in staff professionalism, detailed diagnostics, and facility quality, which likely contribute to the positive average rating. However, concerns regarding the effectiveness of repairs, pricing transparency, and communication need to be addressed to ensure consistent customer satisfaction. While the business may be a strong option for those seeking a premium experience and detailed service, potential customers should be mindful of the reported inconsistencies in repair outcomes and verify quotes carefully.
Bad repair work from AARYA Auto Repair Body Shop, handled by staff (Madhu). After sending the car for car wash for several times, their poor quality works reveal itself.
I had a very bad experience after servicing, started jerk issue upon checking they said its gear box issue. almost spend 2-3 days for normal servicing. Service Advisor is very busy and not able to attend the calls on time. Now when i am trying to get an quotation for Gear Box Repair they are not able to provide in timely manner. Yes it is premium garage but not satisfactory according to me.
I had a very pleasant experience today and Mr Siddharth went above and beyond to tend to my needs explaining to me in detail with pics as to what all faults my car had and which of them I had to resolve quickly and which can take a backseat for a while. I am very thankful for the very professional experience and the expertise of the mechanics to diagnose all the issues that my car had. Last but not the least I would like to thank Ms Jinu as well for responding promptly to my online query through WhatsApp and guiding me for an appointment. Overall great experience as expected from a brand like Aarya.
I repaired my car, lost money issue not resolved. Ask for replaced parts. Verify the repair quote, as usual false list of repairs. Not recommended. You cannot trust...blindly... Got quote for things which were good, is any body accountable? Every where sales target issue pushed staff to hike quote...but as a customer we suffer. Suggestion verify the quote from other garages as well before any repair
This workshop is more suitable for premium customers rather than regular ones. They even charge for basic checks, so it might not be ideal for everyone. That being said, their staff is highly experienced, and the facilities are amazing. They handle everything very professionally, which justifies their pricing for all services. It’s a great option if you can afford it, but it might be better for those with lower incomes to consider more budget-friendly alternatives.
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