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Mobile phone Repair
Zapio Technology.
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Zapio Technology is a software company and e-commerce agency that offers a comprehensive suite of digital services. The company offers expertise as a website designer, creating custom and responsive websites. They also provide computer support and services, ensuring smooth operation of IT infrastructure. As a computer security service, they help protect businesses from cyber threats. Zapio Technology functions as a computer software store, offering various software solutions. They are also a graphic designer, providing visual branding and design services. Furthermore, the company offers web hosting services and operates as a computer hardware manufacturer. Their services cater to businesses seeking a range of digital and IT solutions.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards dissatisfaction for a significant portion of reviewers. While some clients express positive experiences regarding design quality, communication, and timely service, a notable number highlight significant issues with post-sales support and responsiveness.
Service Quality:
The quality of initial service and design work receives some positive mentions. However, the reliability of ongoing support, particularly after the initial contract period or AMC renewal, is a major point of concern. Issues with technical support accessibility, delayed or absent responses, and unresolved technical problems are frequently cited.
Common Themes:
Recurring themes include a perceived lack of professionalism in handling support requests, difficulty in contacting technical personnel, and a decline in service quality after the initial engagement. The absence of a robust technical support structure and reliance on a single point of contact are significant weaknesses identified by multiple reviewers. Conversely, positive feedback often centers on design capabilities and initial project delivery.
Final Assessment:
Based on the provided reviews and overall data (38 reviews, 3.8 average rating), the business demonstrates strengths in initial project execution and design. However, there are significant and consistent weaknesses in post-sales support, technical assistance, and overall responsiveness, particularly for existing clients. While some clients have positive experiences, the recurring issues with support significantly impact the perception of reliability and professionalism. Potential customers should weigh the initial service quality against the reported challenges in obtaining ongoing technical support and issue resolution.
No professionalism and no technical support team. Once they get the payment they are not going to look back to you. You cannot contact a technical support person in this company. There is only a single point of contact, if this person is sick or leave, there is no other option to contact to fix an issue. AMC is just in name. A lot of issues are with this company.
They were doing good service in the first year. However, after the AMC renewal, they became irresponsible. I expect a professional approach from their side, but they are not. We have been chasing them to fix some issues since the start of November but not yet been fixed. If we get a reply, the reply will be they will come on this "date", but they don't come and do not reply after that. Very hard to get a response from them. Unable to get a technical person to speak with. The salesperson and technical head person not answer or reply to the email. Seems like this company is going to close its operation in UAE without any client notification.
We believe Zapio always providing reasonable timeline and estimates. They have a deep understanding of encompassing their domain or what they present to us. The designs are supporting scale and reliability, with future states in mind. Overall, they do brilliant work where they exist and helping our business.
We use their Visitor Management iOS app. The app stopped working after the iOS 17 update. They haven't fixed the issue yet. It's been around three months we have been waiting.
With the dedication, communication and timely services, Zapio Technology stays at the top of competitors. A great choice and highly recommendable.
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