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White Gloves Facilities Management
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White Gloves Facilities Management is a company that offers a comprehensive range of services for property maintenance and cleaning. The company offers professional cleaning services including general cleaning, carpet cleaning, and window cleaning. They also provide specialized services such as sanitation and pest control. For property upkeep, the company offers the expertise of skilled tradespeople including electricians, plumbers, and painters. Their services cover various aspects of property maintenance, ensuring a clean, functional, and well-maintained environment for their clients.
Customer Sentiment:
Overall customer sentiment appears largely positive, with a significant portion of reviews expressing high satisfaction. The average rating of 4.5 out of 5 across 38 reviews indicates a strong positive trend. While a few negative reviews exist, the majority highlight positive experiences.
Service Quality:
The reviews frequently praise the quality and thoroughness of the cleaning services provided. Specific mentions of attention to detail, professionalism, and the ability to revitalize spaces suggest a high standard of work. The positive feedback on individual service providers further reinforces the perception of quality.
Common Themes:
Recurring positive themes include the professionalism and politeness of the staff, the efficiency of the service, and the excellent results achieved. The ease of booking and responsiveness are also noted as strengths. Conversely, a notable weakness identified is poor customer service through the WhatsApp channel, indicating a potential area for improvement in communication and issue resolution. Punctuality was also mentioned as a minor issue in one instance.
Final Assessment:
Based on the provided reviews and overall data, the business generally delivers high-quality and reliable cleaning services. The strong average rating and consistent positive feedback on the actual service performance are compelling indicators of customer satisfaction. However, the negative feedback regarding customer service communication warrants attention to ensure a consistently positive experience across all touchpoints. Addressing the reported issues with the WhatsApp team could further enhance the business's reputation and customer loyalty.
Although they arrived a little bit late and finished a little later, it was most definitely worth it. That's why only 4 stars. But the cleaning was definitely 5 star was very thorough. Everything that had been touched looked as if a new lease of life had been put onto it. I have no complaints and i would definitely recommend them to anyone and use them again. They are not called White Gloves Cleaning for nothing.
Ann finished cleaning the apartment and a he did a wonderful job and was very through. Highly recommend her. White Gloves cleaning made the booking and coming over so efficient and easy. Definitely recommend trying out this service.
My house looks amazing and everything is up to standards. I had the wonderful Leah and she was so kind and nice and of course she did a great job. Another time I had Shahida and she also did a spectacular job
Professional and great services always. The ladies are so good,polite ,fast ,professional and with attention to details. Perfect for a family house like mine.I use this service since a few weeks now and I had never been so happy βΊοΈ highly recommended π
They are very responsive and they have sent Ms. Ella, she is really keen and thorough with her work. The flat was really tidy and it really smelt good. Will definitely choose their service again in the future. Worth every dime and tip them for their hard work too. They deserve it. β€
They were not good at all.
Very poor customer service, unprofessional approach by the whatsapp team.
They donβt entertain customer concerns.
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