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Auto Repair
Vehpal Auto Repairing
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Vehpal Auto Repairing is a car repair and maintenance service. The company offers a comprehensive range of services to keep vehicles running smoothly and safely. These services include routine maintenance such as oil changes, tire rotations, and fluid checks, as well as more complex repairs like engine diagnostics, brake service, and transmission work. Vehpal Auto Repairing also provides services for electrical systems, air conditioning, and exhaust systems. Their goal is to provide reliable and efficient service to address all automotive needs.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the average rating of 4.3 out of 5 from 23 reviews. While a significant portion of reviews express satisfaction with the service, staff friendliness, and reasonable pricing, a notable number highlight significant negative experiences.
Service Quality:
The quality of service is inconsistent. Positive feedback praises thoroughness, efficiency, and honesty, particularly regarding avoiding unnecessary repairs. However, negative reviews point to serious issues including lack of basic tools, incorrect diagnoses leading to unnecessary parts orders, poor workmanship (e.g., misaligned bumpers, scratches), and incomplete repairs (e.g., seat belt not fully connected).
Common Themes:
Recurring positive themes include friendly staff and fair pricing. Conversely, consistent negative themes revolve around communication challenges (unresponsiveness, lack of updates), unprofessionalism, and issues with the quality of repair work. The cleanliness of returned vehicles and the handling of old parts also appear as areas for improvement.
Final Assessment:
Based on the provided reviews and overall data, the business demonstrates potential for providing good service, as evidenced by positive feedback and a relatively high average rating. However, the recurring and significant negative experiences detailed in several reviews raise concerns about consistency in service quality, technical expertise, and professionalism. While some customers have excellent experiences, others encounter fundamental issues that impact the reliability and trustworthiness of the service. Potential customers should be aware of this variability in service delivery.
Disappointing experience with this garage. Took my car in for a fuel pump replacement (note: pre booked appointment already, mentioned car details and work required too) but was shocked to find out they didn’t have basic tools required for the work. I would not recommend this garage to anyone because of lack of basic tools and unprofessionalism.
Good garage and friendly staffs with reasonable service charges. Had an oil / ATF change with ATF sump reset + filter change. Will visit again and suggest to my friends.
I had given my car for some maintenance work in Jan 2024 and here is my feedback. Don't fall for their google reviews like i did, they are probably all fake from friends and family. Here is my feedback below - They have no knowledge of car parts. They made me order extra which were not required at all. (i couldn't return the parts because dealer doesn't accept returns) - They don't know how to fix the car bumper properly. The returned the car with misaligned bumper from two sides (under the right headlight + height difference from bonnet) - The car was returned with 20-25+ minor scratches on the left fender. Concerned person didn't care to respond to it. - Committed to one price on the call when i enquired and billed me different at the end. Disagreed to committing to the price. - Vehicle not delivered on time twice in-spite of asking them to inform me in case of delay. - Communication is a challenge. They barely respond to calls and message when the car is in the garage. Leave you on blue ticks on WhatsApp and won't answer your calls. No updates on progress, hence the sloppy work at the end. - Dirty car returned with marks and handprints all over all - Used parts left on the backseat (could have left it in the trunk at least instead of the leather seats) - They couldn't replace the seat belt fully. They didn't connect it fully with the car electric system - Clearly, the mechanics and manager overall seem untrained and unprofessional. They don't have basic knowledge and experience of even handling simple tasks.
I recently had an excellent experience with Vehpal Auto Repairing. From the moment I walked into their shop, I was impressed by their professionalism and commitment to customer satisfaction. The staff was knowledgeable and took the time to explain the issues with my car in a way I could understand. The repair work was done efficiently and at a fair price, with no surprises or hidden fees. What stood out to me the most was their honesty. They didn't try to upsell unnecessary services or parts, which is a refreshing change from some other repair shops I've dealt with in the past. They genuinely seemed focused on providing the best solution for my vehicle. Moreover, the turnaround time for the repairs was faster than I expected, and I was back on the road in no time. The quality of their work was evident, and my car has been running smoothly ever since. I highly recommend Vehpal Auto Repairing to anyone in need of automotive services in Dubai. Their professionalism, honesty, and skill make them a top choice for car repairs. I will definitely be returning for any future automotive needs. Thank you, Vehpal Auto Repairing!
Jayshankar is a gem! Their are thorough in their approach and take genuine interest no matter the vehicle. Excellent garage!