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Tire Repair
ADNOC Service Station | Jabal Ali (124)
Category: Auto Repair
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ADNOC Distribution is the business name of the entity. The company offers a comprehensive range of services at its Jabal Ali station. Customers can refuel their vehicles at the gas station and take advantage of the car wash and pressure washing services to keep their cars clean. For vehicle maintenance, the company provides oil change services. Inside the convenience store, customers can find a variety of items, including fresh baked goods from the bakery and pastries from the pastry shop, as well as deli items.
Customer Sentiment:
Overall customer sentiment appears moderately positive, as indicated by the average rating of 4.2 out of 5 across 197 reviews. However, the provided sample of reviews reveals a mixed sentiment, with both positive and negative experiences reported.
Service Quality:
Strengths highlighted in the reviews include efficient petrol service with minimal queues, effective car washing services, particularly the pressure washing machine, and attention to detail in manual car cleaning. Weaknesses identified include issues with the car wash water quality (smell), inconsistent bakery item quality, lack of seating in the cafe area, limited ATM availability, and potential staffing issues leading to queues for car cleaning. Significant concerns were raised regarding the car wash service, including the use of potentially unsuitable water, instances of items being removed from vehicles, and attendants discouraging the use of the automatic car wash machine.
Common Themes:
Recurring positive themes include the convenience of the location for petrol and car wash services, and the effectiveness of the pressure washing. Negative themes consistently revolve around the car wash experience, specifically water quality, potential item loss, and attendant behavior. Other negative themes include inconsistent food quality and limited amenities.
Final Assessment:
Based on the available data, the business demonstrates strengths in core services like petrol and certain aspects of car washing. However, significant inconsistencies and negative experiences, particularly within the car wash service and certain food offerings, temper the overall positive rating. While the average rating suggests a generally satisfactory experience for most customers, the detailed reviews highlight areas requiring immediate attention to ensure consistent quality and reliability across all services. Addressing the issues with car wash water quality, attendant behavior, and item security is crucial for improving customer satisfaction and maintaining a positive reputation.
+ Good value : 35AED full car clean + Never queued for pétrol + They pay attention to details when cleaning your car ! + If you come outside peak hours it always fairly quiet - No atm - only one car cleaning crew, so if busy you might have to queue
Do not get your car wash at this station, they use municipality water which is the same water municipality use for plants on the roads, for plants that water is good but not for car wash, after car wash my car smells really bad, guess I need to rewash
Great service always filling petrol from here because its very near to my accommodation and also refilling the air in my car tyres good service as well.
Highly recommend for Auto wash. The Pressure washing machine is superb. Team members are highly proffessional and they will clean your vehicle in detail. Special thanks to Usman and his team member for the attention to detail cleaning. I recommend this station for all those who like to wash their car in detail.
I pass by to take breakfast Zattar Croissant was bad 1/10 for 10 dirham Coffee latte good but doesn’t deserve 14 dirham No chair to set !!! Only table to standing Service fast and clean place
I stopped here on my way to Abu Dhabi to buy hot mocha, but they said milk is finished! And i have to pay more 3 dhs to put another type of milk which i don't know how it's tasted!!
It was really bad experience
I went for a car wash on Monday and I realized today that they threw out my car's windshield shade and a denim jacket that was in the back of the car. I didn't notice until today when I looked in the back of the car. Usually car wash people would not throw out any items , let alone these two large and obviously important items. Please advise if there is a way to retrieve my items or if they have just been thrown away.
Oil change staff have his own time. He says he come early so he gos early . Sunday only one staff for car wash minimum you need 0130 hours for automatic car wash
There is almost never a queue for the car wash. The water has a disgusting smell so I gave it three stars.
We went today, Dec 4, 1.30pm (afternoon) for carwash. The attendants do not want us to use the carwash machine and only prefers to have manual wash. Up to the point telling us that we have to wait 30 minutes to first car to finish and then that the machine do not have available water. It is obvious that the attendants have personal agenda. The attendants are rude and do not know any customer services.
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