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Bicycle Repair
Toyota Showroom - Madinat Zayed Abu Dhabi
Category: Auto Repair
The business name is Al-Futtaim Motors - Toyota Service Center - Madinat Zayed. The company offers a...
Category: Auto Repair
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Category: Mobile phone Repair
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Category: Mobile phone Repair
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Al-Futtaim Motors - Toyota Madinat Zayed is the business name. The company offers a comprehensive range of services for Toyota vehicles. This includes new car sales, providing customers with access to the latest Toyota models. They also offer used car sales, giving customers a wider selection of vehicles. For vehicle maintenance and repair, the company provides servicing and parts, ensuring vehicles are kept in optimal condition. Additionally, they offer financing and insurance options to assist customers with their purchase.
Customer Sentiment:
The overall customer sentiment appears largely positive, as indicated by the high average rating of 4.2 out of 5 across 158 reviews. While a small number of negative reviews exist, the majority of feedback suggests a favorable customer experience.
Service Quality:
Based on the provided reviews, the quality of service appears to be a mixed bag, with a significant focus on the performance of individual sales staff. Positive feedback frequently highlights helpfulness, dedication, and efficiency in navigating the car buying process. Conversely, negative feedback points to issues with attentiveness and customer service etiquette.
Common Themes:
A recurring theme in the reviews is the impact of specific sales personnel on the customer experience. Positive reviews often commend the efforts of particular individuals for going above and beyond, while negative reviews express dissatisfaction with the conduct of others. This suggests that the quality of service can be highly dependent on the individual staff member assisting the customer. Efficiency in processing transactions and providing assistance is also a notable theme in positive feedback.
Final Assessment:
Considering the high average rating and the prevalence of positive comments, the business generally appears to deliver a satisfactory level of service. However, the presence of negative feedback, particularly concerning customer service interactions with specific staff, indicates an area for potential improvement. While many customers report positive and efficient experiences, ensuring consistent and high-quality customer service across all staff members would likely further enhance the business's reputation for reliability and quality. The data suggests that while the core services are likely reliable, the customer-facing interactions can be variable.
Bad
Disappointed as usual
Excellenct and quick services especially by the best sales officer Mr. Ajeesh. He is very honest and dedicated.
Good staff.nice approach. Proper assistance was given regarding my enquiry
I recently had a fantastic experience with Salesman Mr. Ajeesh. Despite my struggles with the bank and insurance company, Ajeesh went above and beyond to register my car and deliver it to me on the same day. His dedication and exceptional service made my day. Highly recommend!
Just visited their branch, and I am honestly shocked by the incompetency of the salesman Ajeesh who was supposed to be assisting me!!
He left me mid conversation to assist other clients and he was answering phone calls during my presence with him!!
He absolutely had no customer service manners!!
Just visited their branch, and I am honestly shocked by the incompetency of the salesman Ajeesh who was supposed to be assisting me!! He left me mid conversation to assist other clients and he was answering phone calls during my presence with him!! He absolutely had no customer service manners!!
Very much satisfied with the interaction, Ajeesh, the sales person was very helpful and always supportive. He made the buying process very smooth and was very helpful and guiding all the way from booking to car delivery. He patiently answered all the questions, even out of office hours, and has genuine interest in supporting customers .
Very nice
شركة سيئة جدا في التعامل،
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