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TotalEnergies Tajdeed Vehicle Testing Center
Category: Auto Repair
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TotalEnergies Tajdeed Vehicle Testing Center, is a business offering oil change services. The company offers comprehensive oil change packages, including the draining of old engine oil, replacement with new oil, and changing the oil filter. They also provide checks on other fluid levels and basic vehicle inspections as part of their service. The company aims to provide efficient and reliable maintenance for vehicles, focusing on the essential service of oil changes to ensure optimal engine performance and longevity.
Customer Review Summary
Overall Customer Sentiment:
Based on the provided reviews and the average rating of 3.7 out of 5 from a total of 6 reviews, customer sentiment appears mixed. While some customers express satisfaction with service efficiency and staff courtesy, a significant portion highlights issues related to car wash service, particularly concerning wait times and staffing levels.
Service Quality:
The reviews suggest variability in service quality depending on the specific service utilized. Oil change services are not explicitly mentioned in the provided review text, but the positive feedback regarding efficiency and lack of crowds could potentially apply to this service. However, the car wash service consistently receives negative feedback regarding excessive wait times, understaffing, and inconvenient operating hours. Positive comments highlight courteous and attentive staff, suggesting a strength in customer interaction when service is rendered efficiently.
Common Themes:
Two dominant themes emerge from the reviews:
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Efficiency and Wait Times:
There is a clear contrast between experiences. Some customers appreciate the lack of crowds and quick service, while others, specifically for car washes, report extremely long wait times due to insufficient staffing.
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Car Wash Service Issues:
The car wash service is a recurring point of dissatisfaction, with complaints centered on the time taken, the number of staff dedicated to the service, and limited operating hours.
Final Assessment:
The business appears to have strengths in certain areas, potentially including oil change services based on the positive comments about efficiency and lack of crowds. However, the car wash service is a significant weakness, negatively impacting customer experience due to prolonged wait times and staffing issues. The average rating reflects this mixed performance. To improve overall customer satisfaction and achieve a higher rating, addressing the inefficiencies and staffing challenges within the car wash service is crucial. While staff courtesy is a positive aspect, it is overshadowed by the operational shortcomings in this specific service area.
excellent service, I did a car test for the car renewal registration, staff very courteous, locals staff , as well as the service staff was very pleased with such attention to the client many thanks !!!!
It was awesome not very busy
Never visit this place for car wash. Just one person for wash and it takes more than 1.5hrs even without any waiting. Staff cleaning the floor instead of finishing the car wash.
The place is in hiding location But always not crowded, you will not wait for long to finish your car
They just have one person to wash the car, extremely time consuming and has a confused timing. They are off on saturdays and half day on sunday so practicaly we have to visit here on a week day before 8:45 pm to get our car washed else they wont take considering the time.
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