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Air Conditioning Repair
Thushhaara Technical Services LLC
Category: Appliance Repair
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Thushhaara Technical Services LLC is a comprehensive service provider specializing in various technical and maintenance solutions. The company offers expert air conditioning repair and operates an air conditioning store, providing sales and service for cooling systems. They also offer professional air duct cleaning services to improve air quality and system efficiency. Thushhaara Technical Services LLC provides versatile handyman services, covering a wide range of general repairs and maintenance tasks. As an HVAC contractor, the company handles heating, ventilation, and air conditioning system installations and maintenance. Additionally, they offer painting services for both residential and commercial properties and provide reliable plumbing services for all types of plumbing issues.
Customer Review Summary and Business Assessment
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.6 out of 5 from 47 reviews, the general customer sentiment appears to be largely positive. A significant portion of customers express satisfaction with the service received, highlighting professionalism, technical expertise, and effective problem resolution. However, a notable minority of reviews indicate significant dissatisfaction related to customer service responsiveness and scheduling reliability.
Service Quality and Strengths:
Key strengths identified in the positive reviews include the technical knowledge and expertise of the technicians, their ability to clearly explain issues and solutions, and the efficiency of the service delivery. Customers appreciate the thoroughness of inspections and the ability to complete minor repairs on the spot. Punctuality and respect for the customer's property are also mentioned as positive aspects. The positive impact on system performance after service is a recurring theme.
Weaknesses and Areas for Improvement:
The primary areas of weakness highlighted in the negative reviews revolve around customer service and scheduling. Issues with unresponsiveness to calls, lack of follow-up, and failure to adhere to scheduled appointments are significant concerns for some customers. There is also a mention of potential issues with the business's online presence and naming.
Common Themes:
The reviews consistently point to a dichotomy in the customer experience. While the technical service provided by the technicians is frequently praised, the initial customer interaction and scheduling process appear to be inconsistent and a source of frustration for some.
Final Assessment:
Overall, the business demonstrates strong technical capabilities and delivers effective service when appointments are successfully scheduled and executed. The positive feedback on technician expertise and service quality suggests a competent operational team. However, the negative feedback regarding customer service and scheduling indicates a significant area for improvement that is impacting the overall customer experience for a segment of their clientele. Addressing these front-end communication and scheduling issues is crucial for consistently delivering high-quality and reliable service to all customers.
Excellent
I highly recommend Thushhaara for all your MEP (Mechanical, Electrical, and Plumbing) and HVAC (Heating, Ventilation, and Air Conditioning) needs. Their team consistently delivers exceptional service with impressive professionalism and technical expertise. Whether you require system installations, maintenance, or repairs, Thushhaara offers innovative solutions and outstanding customer support. For top-tier MEP and HVAC services, Thushhaara is a reliable choice for everyone.
Illegal name used in Google profile. Also website is not properly developed
Irresponsible Customer service , I called many times for the service , even single time they didn't call back ....
It seems they don’t care customer’s time. It is today 3rd day and they have not visited place to service the AC.
Since the service, My AC system has been running smoothly and more efficiently. The improvement in performance is noticeable, and I am confident that my system is now is great shape for the upcoming summer months.
The entire service was completed efficiently without feeling rushed. The technician had all the necessary tools and parts, and the minor repairs were done on the spot. This saved me from having to schedule a follow-up appointment, which was much appreciated.
The technician arrived right on time, Which is always a great start. He was respectful of my house, wearing shoe covers and ensuring that any work areas were kept clean.
The technician was extremely knowledgeable and took the time to explain what he was doing and why. He performed a thorough inspection, identified a couple of minor issues, and explained the potential consequences if they were not addressed. His expertise was evident, and he answered all my questions patiently.
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