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Computer Repair
Tera Speed Computer
Category: Mobile phone Repair
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Tera Speed Computer is a business specializing in various technology repair services. The company offers comprehensive solutions for mobile phone repair, addressing issues with smartphones and other mobile devices. They also provide data recovery services, helping individuals and businesses retrieve lost or inaccessible data from various storage media. Furthermore, the company offers computer repair services, tackling hardware and software problems for desktops and laptops. Finally, Tera Speed Computer provides printer repair services, ensuring printers are functioning correctly for their clients.
Customer Review Analysis: Tera Speed
Overall Customer Sentiment:
Based on a significant volume of reviews (638 total with an average rating of 4.8 out of 5), the overall customer sentiment towards Tera Speed appears overwhelmingly positive. Many customers express high satisfaction with the quality of products, services, and particularly the customer interaction.
Service Quality and Strengths:
Key strengths highlighted in the reviews include the staff's knowledge, helpfulness, and friendly demeanor. Customers frequently praise the efficiency and professionalism of the repair services, noting quick issue identification and resolution. The business is also commended for offering a wide range of products at competitive prices. Positive experiences with laptop purchases and repair services are commonly reported.
Areas for Improvement and Weaknesses:
Despite the generally positive feedback, a small number of reviews indicate areas for improvement. Concerns were raised regarding the reliability of certain products sold, with one instance of a faulty battery not being replaced. There were also negative experiences reported concerning staff attitude, communication issues (unanswered calls/messages), and perceived overcharging for services compared to competitors. One review mentioned issues with software installation leading to subsequent technical problems.
Common Themes:
Recurring positive themes include excellent customer service, knowledgeable and friendly staff, efficient repair services, and a good selection of products. Negative themes, though less frequent, involve issues with product reliability, staff attitude, communication, and pricing transparency.
Final Assessment:
Considering the high average rating and the large volume of positive reviews, Tera Speed generally appears to deliver high-quality and reliable service. The business excels in customer interaction and efficient technical support, which are significant drivers of customer satisfaction. However, addressing the isolated negative feedback regarding product reliability, staff consistency, and pricing clarity could further enhance the customer experience and solidify its reputation as a trustworthy service provider. The vast majority of customers seem to have positive experiences, making it a generally recommended option for technology needs.
Abu Dhabi - United Arab Emirates: This shop is highly rated for its excellent customer service and competitive prices. Customers have praised the staff for their knowledge and helpfulness.
Hi guys good evening check this out this ship so fantastic they are so nice and friendly, anything u need for computer repairs ,cleaning also they do buy and sell . . . Guys please come drop by at this shop highly recommended đ the staff and the boss amzing... thank you and God bless
Highly unprofessional and rude, i contacted them for laptop repair after initial communication i called and messaged them many times but no response. They wasted my time, better try another repair shop. Rating may be high due to fake updates
I went today,to repair my laptop,when I was visited this store i didnât checked price for all accessories from outside market I donât have any idea of market price,whatever price they said I believed and I repaired it,but once when I was checked price from different different shops in same area I was shocked it was very cheaper price than that âTera speed computer shopâfully Tera Speed computer cheated me they took all accessories more than double price from other different shops. Then when I come back to that shop to asked why they took double price in fact they didnât clarify me about service charge also, there is one thin and tall guy staff too much rude attitude with high volume voice,arrogant with aggressive and makes arguments with me,why I didnât check price from outside before I came here,I am a customer I never been experienced like that.It was very embarrassing and worst experience,will never suggest to anybody to go for this shops
I'm very happy to their service too much good and friendly behavior. Thank you so much Raseed uncle to guide me find a new and good quality laptop for my business and graphic related work. This one is worth it totally â¤ď¸ I love this shop because their staff are too much friendly and nice behavior with customer. Thanks again đš
If youâre looking for a reliable, experienced, and honest team to repair your electronics, this is the place to go. They identified the issue with my device in just 15 minutes and told me they needed an extra part, asking me to come back the next day. The next morning, they called to confirm the parts had arrived, and by that evening, everything was fixed. Super efficient and professional. Thanks to the team for the quick help! For anyone reading this review, choosing this place is an easy decision. Highly recommend!
Tera Speed is a great place for high-quality laptops and accessories. They offer a wide range of products at competitive prices, and the staff is knowledgeable and helpful. The customer service was excellentâthey guided me in choosing the best laptop for my needs. Highly recommended for anyone looking for reliable tech products!
The worst computer shop ever. I gave my laptop for MS office and anti virus installation. Since that day the virus attacked my laptop and the wifi keeps fluctuating. And they are not supportive at all.
This shop is not relliable. The staffs are talking non sense. Such as trashing the device then buying the devices their selling. Sometimes we really need to know how to accomodate your clients than talking senseless matters. Staff customer service is not good they will tell you that the item your looking is unavailable even you're seeing it in front of you!!! Very bad đ đ
Very bad experience they sell for me one battery not working after i complained they don't want to change it. Be careful while bying something from them.