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Appliance Repair
Suzuki Showroom Fujairah
Category: Auto Repair
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Suzuki Showroom Fujairah, operating under the business name Al Rostamani Trading Company, is a car dealer. The company offers a range of services including the sale of new Suzuki vehicles. They also provide after-sales support, encompassing vehicle maintenance and repair services. Additionally, the company offers genuine Suzuki parts and accessories. Their services cater to customers looking to purchase and maintain Suzuki cars.
Overall Customer Sentiment:
Based on the provided reviews and overall metrics (39 reviews, 4.6/5 average rating), customer sentiment towards Suzuki - Al Rostamani Trading Company LLC is predominantly positive. The high average rating suggests a generally satisfactory experience for most customers.
Service Quality:
A significant strength highlighted in the reviews is the exceptional customer service provided by specific staff members, particularly Mr. Marthad. Customers consistently praise his professionalism, helpfulness, and ability to facilitate a smooth and pleasant car buying process. This indicates a strong positive impact of individual staff on the customer experience.
Common Themes:
Positive themes include the quality and suitability of Suzuki vehicles, the helpfulness and cordiality of showroom staff (specifically mentioning Mr. Marthad), and a positive overall buying experience. However, negative feedback points to issues with after-sales service (specifically key reprogramming) and showroom logistics, including overcrowding, lack of parking, and potentially high prices.
Final Assessment:
Suzuki - Al Rostamani Trading Company LLC appears to deliver high-quality service in the car purchasing phase, largely driven by the positive interactions with key sales personnel. The quality of the vehicles themselves is also well-received. However, there are areas for improvement in after-sales support and showroom infrastructure. While the majority of customers report a positive experience, addressing the logistical and after-sales service concerns would likely enhance overall customer satisfaction and solidify the business's reputation for reliable service across all touchpoints.
Careless staff.
I needed to reprogram my car Key 10 days back, they told me that they need a USB drive that was taken to Dubai by site manager. They promised to call me back.. they never cared.
I bought a Suzuki Jimny GLX. Showroom Supervisor Mr. Marthad Jaradat was very pleasing, cordial and helped me through with all mandated formalities with ease and swiftly. I love the car and the way I was treated as a customer. Thank You.
I bought recently a Suzuki Fronx. That was an amazing experience, first of all Suzuki has very high quality cars suitable for all demands, and the Showroom staff were very cordial and helpfull. Totally recommend!! I love the car I bought and the way I was treated as a customer. Thank You Suzuki
I recently purchased a Suzuki Dzire from this showroom, and I'm thrilled with the experience! Mr. Marthad, the showroom manager, provided exceptional service, ensuring a seamless and delightful buying process. The Suzuki Dzire has exceeded my expectations - its sleek design, smooth ride, and impressive fuel efficiency have made every drive a joy. Thanks to Mr. Marthad's professionalism and the outstanding vehicle, I'm thoroughly satisfied with my purchase. Highly recommended!
I'm grateful with the customer service I received from Suzuki - Al Rostamani Trading Company LLC. Special thanks to Mr. Marthad, he is great to work with.
Mr. Martha from Sales Team has provided an excellent service. From the initial inquiries, to test drive, to assisting in processing financing to finally taking home my brand new car he was there every step of the way. He was very knowledgeable about the car details and the processes of purchasing. He was very professional and the most excellent sales person i have dealt with. Kudos to Mr. Martha.
New showroom but very small and no parking space
المكان مزدحم بسيارات وغير مناسب للمعرض وأسعار غاليه جدا
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