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Auto Repair
Al Mulla Automobiles
Category: Appliance Repair
Suzuki Showroom Fujairah, operating under the business name Al Rostamani Trading Company, is a car d...
Category: Auto Repair
Almulla Auto - Service Center, a business operating under the Almulla Group, is an auto repair shop....
Category: Auto Repair
Tyreplus Marwan Abbas Auto, , is a business that specializes in automotive services. The company off...
Category: Auto Repair
Diamondlease Car Rental in Fujairah is a comprehensive transportation solutions provider. The compan...
Category: Appliance Repair
Gargash - Mercedes-Benz Passenger Cars Service Centre, Fujairah, operating under the business name G...
Al Mulla Automobiles, a prominent car dealer, offers a comprehensive range of services to meet the needs of automotive customers. The company offers new and used vehicle sales, providing a wide selection of models from various manufacturers. Beyond sales, the company offers financing options to assist customers with their purchases. Furthermore, the company offers maintenance and repair services, ensuring vehicles remain in optimal condition. Genuine parts and accessories are also available. The company strives to provide a complete automotive solution, from initial purchase to ongoing care.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the average rating of 4 out of 5 from 112 reviews. While a significant portion of customers report positive experiences, a notable number express dissatisfaction, particularly regarding service efficiency and communication.
Service Quality:
Strengths in service quality are indicated by positive feedback highlighting friendly and professional interactions. However, weaknesses are evident in the operational aspects, specifically concerning diagnostic capabilities and appointment management. Instances of extended wait times and inability to accommodate scheduled appointments suggest inconsistencies in service delivery.
Common Themes:
Recurring themes in the negative feedback revolve around poor time management, lack of clear communication regarding service timelines, and challenges with vehicle diagnostics. Conversely, positive feedback frequently mentions the helpfulness and professionalism of staff.
Final Assessment:
Based on the available data, the business demonstrates a capacity for providing positive customer interactions and professional service. However, the recurring issues related to operational efficiency, particularly in scheduling and problem resolution, indicate areas requiring improvement. While the overall rating suggests a generally positive customer base, the negative feedback highlights significant pain points that could impact customer satisfaction and perception of reliability. To consistently deliver high-quality and reliable service, addressing the identified weaknesses in operational processes is crucial.
Bad service i take my car at 8 am until 1 pm they didn’t know what’s the problem in the car bad experience for me
Great service thank
I called them at the morning and told that I am bringing my car @ 4 pm. When I came, they told me that we have too much car. Come after one week. This is not the first time they told me that. So, dont waste your time go make the service other place.
Really bad place came at 4:30 pm no sales man available one man told me he will come at 5 pm so why they said at 4:30 just a waste of time
Very friendly and professional service
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