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Bicycle Repair
Star Gallery Mart
Category: Computer Repair
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Category: Mobile phone Repair
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The company, known as International Printing & Technology Center, operates as an electronics store....
Star Gallery Mart is an electronics store. The company offers a wide range of electronic products, including smartphones, laptops, tablets, cameras, and various accessories. They provide products from popular brands and cater to diverse customer needs, from everyday gadgets to specialized electronics. The company also offers services such as product consultation and potentially after-sales support, aiming to provide a comprehensive shopping experience for electronics enthusiasts and general consumers alike.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning slightly positive based on the provided average rating of 3.9 out of 5 from 54 reviews. While some customers express high satisfaction with pricing, service speed, and employee pleasantness, a significant negative review highlights serious concerns regarding product authenticity, warranty handling, and staff conduct.
Service Quality:
Positive feedback indicates efficient and pleasant service interactions, particularly regarding maintenance response and the availability of accessories. However, the negative review raises substantial questions about the quality and authenticity of products sold, suggesting potential issues with warranty claims and reliance on in-house repairs for potentially non-original items. This inconsistency in service quality is a key area for improvement.
Common Themes:
Recurring positive themes include competitive pricing and the helpfulness of staff in certain interactions. The primary negative theme revolves around product authenticity and the associated warranty and repair processes, which appear to be a significant point of contention for some customers.
Final Assessment:
Based on the available data, Star Gallery demonstrates strengths in pricing and the availability of goods, alongside positive interactions with some staff members. However, the serious allegations regarding product authenticity and warranty practices significantly undermine the perception of high-quality and reliable service. While the majority of reviews contribute to a moderately positive average rating, the severity of the negative feedback necessitates a thorough investigation into product sourcing and warranty procedures to ensure customer trust and deliver consistently reliable service.
Amazing pricing and services. Very quickly acting and very pleasant employees.
Great response from maintenance team, always happy to visit Star Gallery for phone accessories & goods
Mashaa Allah All type of phone accessory available
Nice mart
Worst Ever staff in the world you will ever see. They don't know how to respect aa person. And very bad at service. When They Sell New Phone They Tell One Year Warranty & If Some Problem Comes To Phone They Get It Repaired From Their Own Technicians Because They Are Not Selling The Orignal Products Thats Why They Can't Send The Product To Company For Warranty Claim Because They Know It Very Well That Company Will Not Accept The Copy Or Duplicate Or Refurbished Products. YOUR MONEY IS BETTER IN YOUR POCKET RATHER THAN PAYING AT STAR GALLERY 🙄
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