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Bicycle Repair
Spin Cycle Works
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Spin Cycle Works is a business that caters to all things cycling. The company offers a comprehensive range of services including expert bicycle repair, ensuring your ride is always in top condition. For those looking to explore on two wheels, the company provides convenient bicycle rental services. As a full-fledged bicycle store, the company also offers a wide selection of bicycles and cycling accessories for sale.
Customer Sentiment:
Overall customer sentiment appears positive, with an average rating of 4 out of 5 stars across 36 reviews. While the majority of feedback is favorable, a notable negative experience highlights a communication issue regarding temporary closures.
Service Quality:
Based on the provided reviews, the business demonstrates high competence in bicycle repair, effectively restoring bikes to near-new condition at reasonable prices. The staff is consistently described as friendly, helpful, and knowledgeable, providing valuable assistance with purchases and technical expertise. The shop is also noted for being well-stocked with parts and accessories, with the ability to order items not readily available.
Common Themes:
Recurring positive themes include the quality of repair work, the expertise and helpfulness of the staff, and the reasonable pricing. A significant area for improvement identified is the need for accurate and timely updates to online information, specifically regarding temporary closures, to prevent customer inconvenience.
Final Assessment:
The business generally delivers high-quality and reliable service, particularly in bicycle repair and sales, supported by a knowledgeable and friendly team. The positive average rating and recurring positive feedback on service quality are strong indicators of customer satisfaction. However, the isolated but impactful issue of outdated online information regarding operating hours suggests a need to enhance communication protocols to ensure a consistently positive customer experience. Addressing this specific weakness would further solidify the business's reputation for reliability.
Great experience. I bought my bike back in November after I visited many bike shops in UAE. I decided to buy my bike from Spin because of the attention they give me and patience to answer all my questions.
Hello, based on great Google reviews and the shop was listed as open today, I brought my bicycle to your shop for repair. However, when I arrived, there was a notice on the shop door that you are closed until 13 July. I totally understand the need for vacation time, but it would have been super helpful if you had updated your Google details with the amended temporary opening times, which would have saved me a wasted trip! Not so much a complaint, just a suggestion for the future ...
High Competence and Friendly approach for this boutique shop in RAK - the best quality indeed 💪
It was a pleasure discussing my first bike purchase with the staff the shop. They were extremely helpful, with a wealth of knowledge and real life experience. They have an expert technician, workplace area with the proper tools and experience to work and maintain your bike. The shop is well stocked with the everyday needs of cyclists and lots of accessories. Even if the part is not in stock, it can be ordered for you. I highly recommend paying this place a visit.
Slightly hidden from view but the shop front is facing the lagoon. I took my bicycle there which after more than a year of sitting outside in the sun was in bad shape. They did an amazing job at a reasonable price and the Bike is almost as good as new. Fully recommended and they sell new bikes and accessories too. Wish I found them earlier.
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