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Auto Repair
Silmen Merac Automatic Door & Gate Barrier LLC
Category: Auto Repair
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Silmen Merac Automatic Door & Gate Barrier LLC is an automation company specializing in door and gate solutions. The company offers services as a door supplier and garage door supplier, providing a range of products for various applications. They also function as a repair service, addressing issues with existing door and gate systems. Furthermore, the company offers security system installation services and acts as a security system supplier, enhancing the safety and security of properties. Their expertise covers automatic doors, gate barriers, and integrated security solutions.
Customer Sentiment:
Overall customer sentiment appears moderately positive, as indicated by the average rating of 4.4 out of 5 from 73 reviews. However, a significant portion of the provided reviews express negative experiences, suggesting a potential disconnect between the overall rating and the experiences of some customers.
Service Quality:
While some reviews highlight reliable and professional service with prompt responses for maintenance, others strongly criticize the service quality, particularly regarding communication and timeliness. Issues with delayed responses, lack of proactive updates, and extended completion times for jobs are recurring themes in the negative feedback.
Common Themes:
The most prominent themes emerging from the reviews are communication and timeliness. Positive feedback praises the team's skill and professionalism, while negative feedback consistently points to poor communication from specific individuals and significant delays in service delivery. This suggests inconsistency in service quality across different interactions or personnel.
Final Assessment:
Based on the available data, the business demonstrates strengths in technical skill and professionalism in some instances. However, there are clear areas for improvement, particularly in consistent and timely communication with customers and adhering to promised timelines. While the overall rating is positive, the detailed feedback reveals significant weaknesses that could impact customer satisfaction and the perception of reliability for a portion of the clientele. Addressing the inconsistencies in communication and service delivery is crucial for ensuring a consistently high-quality and reliable service experience for all customers.
Good day. The complaint is mainly about the employee of the company named Bauna (as I understand, she works in the Call Center and mainly communicates with clients). I have been trying to solve my problem with the repair of the shutter door for more than a month, because it is very rare to get feedback from a Bauna employee, she will never write to you on her own to give you updated information, the clients themselves have to pull it out of her, she absolutely does not know how to communicate with clients and during the entire time of working with her for a whole month, I was able to organize only an inspection 😃 At the time when I ask for this review, the work has not yet been done, yes) In general, avoid communicating with this person, because the service she provides is simply terrible.
It's a very good company ☺️
Reliable and Professional Service Their team is highly skilled and professional. They respond promptly for maintenance, ensuring everything runs flawlessly. Highly recommend them for any automatic product needs!
unproffesional, took 3 times longer than the promised time to finish the job. communication is bad. ignoring customer.
Very very unprofessional service by Criessy. Takes days to respond. I have been following up in regards to the complaint. The team is supposed to to call me to get my door fixed. It’s been a week and I have not got a call yet. I don’t know how they satisfy their customers.
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