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Auto Repair
Shujha Auto Garage Services
Category: Auto Repair
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Shujha Auto Garage Services is a comprehensive automotive service provider. The company offers a wide range of services including general auto repair, auto air conditioning service, and auto body work. They also specialize in auto electrical service and auto glass repair. For vehicle maintenance, the company provides oil change services, tire repair, and wheel alignment. Additionally, they function as a car battery store, offering battery sales and service.
Customer Sentiment:
Overall customer sentiment appears largely positive, with a significant number of reviewers expressing high satisfaction. However, a notable minority of reviews indicate significant negative experiences.
Service Quality:
Positive reviews frequently highlight professionalism, transparency, and the quality of work, particularly for services like bumper repair, transmission work, and general maintenance. Specific praise is given for clear communication, fair pricing, and efficient service delivery. Conversely, negative reviews strongly criticize the quality of service, citing unresolved issues (coolant leak, AC repair), lack of professionalism, inexperienced staff, and a perceived lack of proper tools and procedures.
Common Themes:
Recurring positive themes include excellent communication, particularly from the owner, transparency in pricing and required services, and efficient turnaround times. The willingness to provide photos/videos and detailed explanations is also appreciated. Negative themes center around unresolved repair issues, perceived incompetence of staff, lack of professionalism, and issues with refunds or rectifying failed repairs.
Final Assessment:
Based on the provided reviews and overall rating, Shujha Auto Garage Service appears to deliver high-quality and reliable service for a majority of its customers, as evidenced by the positive feedback and the relatively high average rating. Strengths lie in communication, transparency, and efficient execution of many repair and maintenance tasks. However, the presence of strongly negative reviews, particularly concerning unresolved issues and perceived lack of expertise in certain areas (like AC repair), suggests inconsistency in service delivery or potential weaknesses in addressing complex problems. While many customers find the service trustworthy and reliable, the negative experiences indicate areas for improvement in ensuring consistent quality and customer satisfaction across all service types and in resolving issues when they arise.
Disgusting service, no professional behavior, no proper tools for work. Waste of a-lot of time. Stupid staff.
They use open engine oil.
No original receipt for payment.
i have been going to Shujha Auto Garage Service for all my vehicle repair and maintenance needs. They provide outstanding service and have become my trusted auto shop. The technicians are friendly, knowledgeable and explain repairs clearly so you understand what needs to be done. They are also great at advising on preventative maintenance to catch any issues early. Whether it's an oil change, brake job or more complex repair, they complete work efficiently without any hidden costs. I appreciate their honesty and fair pricing. The vehicles are always returned clean both inside and out. It's also convenient as they are open on Saturdays for those of us who can't take time off during the week. I never have to wait long either as they stay on schedule. I definitely recommend Shujha Auto Garage Service to anyone looking for a reliable, honest and customer-focused auto repair shop. Their work is high quality and you can trust they will take good care of your vehicle.
I sent my car in for bumper repair. From start to finish, Shujha Auto Garage was incredibly professional. Not only was it easy to communicate and express what was required but it was also very speedy. Turnaround time was very quick and the end result was well above my expectations. I would definitely recommend them to others.
I took my BMW X5 for coolant leak issue and they confirmed that it has been fixed. But after 10km drive it started again. They refused to refund or fix it again. Not at all recommended.
I wanted to say thank you for fixing my car. You did a great job on the transmission and oil change. My car is driving really well now. I'm happy you got it done quickly. I'm also glad everyone there was so nice. You explained everything clearly. I'll keep bringing my car to your shop from now on. Please keep up the good work! I'll tell all my friends to come see you too.
This garage is a hidden gem! I highly recommend it to anyone looking for top-notch service in Dubai. The team is incredibly professional, and Shuja, the owner, goes above and beyond to keep you informed at every step, sharing photos and videos as they work on your vehicle. Their prices are fair, and the quality of their work is outstanding. Shuja and his team display impressive work ethics, making the entire process smooth, reliable, and trustworthy. If you’re after a workshop with transparent, reliable service, look no further!
Very responsive owner and very transparent with all the services required for your car and he will give you the best option and service advise for your car that required for better condition, the service is very reasonable price for cleaning of the entire gearbox of my car and changing it with the original cvt oil, and also for cleaning the other parts of my car that resulting into a good running condition, and he is also open to provide cheap and reasonable price and good discount with good quality of service (work), and he is always focused and guiding his staff to ensure that the work is done properly, and I would like to thank Atif (automotive technician) and the Faluknaz (The painter). Highly recommend..
Worst ever garage I came in. Not professional at all. Staff there is lack of experience and not able to find the exact cause of my car ac cooling issue. I changed the compressor at a cost id around 1700 aed and after 1 day the ac stops working again. I came to the garage again and the owner of garage said they can't do any thing and I lost my 1700 aed. I didn't see this kind of irresponsible owners any Where. DONT GO TO THIS GARAGE EVER!!! They have no idea how to repair the AC. The 5 star google reviews are made them self. Not actual customers!!!
Worst garage, without providing any solutions they are asking for money.