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Appliance Repair
Sharaf DG Abu Dhabi Mall
Category: Auto Repair
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Sharaf DG is a leading electronics retailer. The company offers a wide range of electronic products including televisions, laptops, smartphones, cameras, and home appliances. They also provide various services such as product installation, extended warranties, and repair services. Sharaf DG aims to provide customers with a comprehensive shopping experience for all their electronic needs.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards slightly positive based on the provided average rating of 3.7 out of 5 from 1809 reviews. While some customers report positive experiences with helpful and knowledgeable staff, others express significant dissatisfaction, particularly regarding product issues and after-sales service.
Service Quality:
Service quality is inconsistent. Positive feedback highlights helpful sales assistance and a wide product selection. However, negative reviews point to significant shortcomings in handling product defects, return/exchange policies, and customer service professionalism, including instances of unhelpful or dismissive staff behavior. The transparency and reliability of after-sales support, especially concerning product faults and refunds, are areas of concern.
Common Themes:
Recurring positive themes include the extensive range of products available and the helpfulness of some individual staff members. Conversely, prevalent negative themes revolve around issues with product quality (specifically defects), unclear or unhelpful return/exchange processes, and poor customer service when problems arise. Pricing discrepancies between online and in-store are also noted.
Final Assessment:
Based on the available data, the business demonstrates strengths in product variety and the assistance provided by some sales personnel. However, significant weaknesses exist in product reliability and, critically, in the handling of customer issues post-purchase. The inconsistency in service quality, particularly concerning product defects and the subsequent support, negatively impacts the overall customer experience and raises questions about the reliability of the service provided when problems occur. While the business offers a wide selection, improvements in product quality control and, more importantly, in transparent and reliable after-sales service are crucial to consistently deliver a high-quality and reliable customer experience.
Adil Mohammed - A sales person at Sharaf DG Abu dhabi mall was of great help. He explained every detail of the products really well and provided us with great service. It was a pleasant experience overall. Thank you.
Avoid This Store – Poor Product & Worse Customer Service I strongly recommend buying from Amazon instead — their return policies are far more transparent and reliable. I purchased an Oppo phone from this store in ad mall, and by the 8th day, the camera and Face ID stopped working. When I visited the store, the team lead actually snickered at my situation — extremely unprofessional behavior, especially given the circumstances. There was no clear information provided on the receipt or by the staff regarding any refund or exchange policy. Despite reaching out multiple times, I’ve received no proper update from the Sharaf DG team. I may have lost my money, but I hope others don’t have to go through the same experience. Be cautious before dealing with businesses like this.
i have seen the rate of the iphone 16 pro Max online and it was 4,399 and when i approach the branch they gave me the price of 4699. I showed them the photo and they confirmed to me that it is not trusted seller and if the product is not original i have to go back to the seller himself. i have talked to Mr. Shehab from abu dhabi mall and i really did not like his limited explanation and unwelcome attitude. in the end if you don’t trust the seller why they keep it in their application. THE SELLER IS @KKGSM
Sharaf DG in Abu Dhabi Mall offers a vast selection of gadgets and appliances, making it a go-to destination for tech enthusiasts and shoppers alike. The store is spacious and well-organized, allowing customers to easily navigate through an extensive range of products. Whether you're looking for the latest smartphones, laptops, cameras, or household appliances, Sharaf DG has something for everyone. One of the standout features of this store is the variety it offers. From top international brands to more affordable options, the choices are abundant. The knowledgeable staff are readily available to assist with any queries, providing expert advice and helping customers make informed decisions. The store often features promotions and discounts, adding value to the shopping experience. Moreover, Sharaf DG's commitment to quality ensures that every product meets the highest standards. The after-sales service is also commendable, with warranties and support readily available. However, due to the wide selection, it can sometimes feel overwhelming for customers who are unsure of what they need. Overall, Sharaf DG at Abu Dhabi Mall is a reliable and comprehensive destination for all your electronic and appliance needs.
So again il be giving review with Sharaf Dg Mankhool Branch, I went to their store on june 11, 2024 to purchased Iphone16promax and so this what I bought from home, its overheating on its on while using, and stock with hello logo and when charging the more it will be over heating. its stuck i couldn't even open it, so i return it to the nearest store of there branch, on june 13,2024 and got feedback with their support team on june 19 saying that the unit has no fault 🤣😅shame!! and refused to give the refund or new replacement look at the video and say if the unit has no damage.