Sharaf DG Abu Dhabi Mall

Abu Dhabi National Exhibition Centre - Al Zahiyah - E16 01 - Abu Dhabi

S
Business Listing

Appliance Repair

Computer Repair Laptop Repair

Sharaf DG Abu Dhabi Mall

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About Sharaf DG Abu Dhabi Mall

Sharaf DG is a leading electronics retailer. The company offers a wide range of electronic products including televisions, laptops, smartphones, cameras, and home appliances. They also provide various services such as product installation, extended warranties, and repair services. Sharaf DG aims to provide customers with a comprehensive shopping experience for all their electronic needs.

AI Generated Sentiment, based on recent reviews:


Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards slightly positive based on the provided average rating of 3.7 out of 5 from 1809 reviews. While some customers report positive experiences with helpful and knowledgeable staff, others express significant dissatisfaction, particularly regarding product issues and after-sales service.
Service Quality:
Service quality is inconsistent. Positive feedback highlights helpful sales assistance and a wide product selection. However, negative reviews point to significant shortcomings in handling product defects, return/exchange policies, and customer service professionalism, including instances of unhelpful or dismissive staff behavior. The transparency and reliability of after-sales support, especially concerning product faults and refunds, are areas of concern.
Common Themes:
Recurring positive themes include the extensive range of products available and the helpfulness of some individual staff members. Conversely, prevalent negative themes revolve around issues with product quality (specifically defects), unclear or unhelpful return/exchange processes, and poor customer service when problems arise. Pricing discrepancies between online and in-store are also noted.
Final Assessment:
Based on the available data, the business demonstrates strengths in product variety and the assistance provided by some sales personnel. However, significant weaknesses exist in product reliability and, critically, in the handling of customer issues post-purchase. The inconsistency in service quality, particularly concerning product defects and the subsequent support, negatively impacts the overall customer experience and raises questions about the reliability of the service provided when problems occur. While the business offers a wide selection, improvements in product quality control and, more importantly, in transparent and reliable after-sales service are crucial to consistently deliver a high-quality and reliable customer experience.

Amenities
Credit cards Debit cards In-store pick-up On-site services Repair services Same-day delivery Wheelchair-accessible car park Delivery
Map
Overall Google Reviews
3.7 (1809 reviews)
Review 1 of 5
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3.5571428571429 (7775 reviews)
Member since
May, 05 2025
Location
Abu Dhabi National Exhibition Centre - Al Zahiyah - E16 01 - Abu Dhabi, Abu Dhabi, United Arab Emirates
7 Listings 0 Followers
Business Hours
Monday 10:00 AM - 10:00 PM
Tuesday 10:00 AM - 10:00 PM
Wednesday 10:00 AM - 10:00 PM
Thursday 10:00 AM - 10:00 PM
Friday 10:00 AM - 11:00 PM
Saturday 10:00 AM - 11:00 PM
Sunday 10:00 AM - 10:00 PM
Services
Electronics store
Contact Seller
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