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Auto Repair
Shamil FUJ Vehicle Testing & Registration
Category: Auto Repair
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Shamil FUJ Vehicle Testing & Registration is a business operating under the name Shamil. The company offers a range of services related to vehicle testing and registration. These include comprehensive vehicle inspection services, which are essential for ensuring roadworthiness. As a Department of Motor Vehicles service provider, Shamil facilitates various processes related to vehicle ownership and compliance. While not a dedicated driver's license office, their services are integral to the overall vehicle and driver regulatory framework. Additionally, the company operates as a gas station business, providing fuel and potentially other related services for motorists. Their services are detailed on the Emarat website, specifically on the page dedicated to Shamil auto care services.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the average rating of 4.1 out of 5 from 394 reviews. While a significant portion of customers report positive experiences with efficient service and professional staff, a notable segment expresses dissatisfaction, particularly concerning the vehicle inspection process.
Service Quality:
Service quality is perceived inconsistently. Positive feedback highlights efficient testing procedures, a well-managed token system, and helpful staff. However, negative feedback strongly criticizes the vehicle inspection process, with allegations of unfair practices, lack of inspector knowledge, and unnecessary failure points leading to retests. Issues with outdated or inaccurate timing information and a fragmented service process requiring visits to multiple locations are also cited as drawbacks.
Common Themes:
Recurring positive themes include efficient vehicle testing and professional staff interactions. Negative themes consistently revolve around the vehicle inspection process, specifically concerns about fairness and the perceived introduction of non-standard failure criteria. Inaccurate information regarding operating hours and the inconvenience of a non-integrated service system are also common complaints.
Final Assessment:
Based on the available data, the business demonstrates strengths in areas such as general efficiency and staff professionalism, contributing to a generally positive average rating. However, significant concerns regarding the fairness and transparency of the vehicle inspection process, coupled with issues related to information accuracy and service integration, detract from the overall customer experience. While the business appears to deliver reliable service for some aspects, the inconsistencies and specific criticisms surrounding vehicle inspections suggest that service quality is not uniformly high across all offerings. Potential customers should be aware of these reported variations in service experience.
Good service
It appears that only no local and Arab owners cars always fail by intention from the inspector. The inspector doesn't have knowledge about vehicle testing requirements and additional failure check points which not in UAE laws have been introduced by them to let vehicles fail and do retest again ( gain extra incomes). . It was a good place to inspect 10 years ago but now, if you want your car to fail, go to this place. I hope management of Al Shamel thinks twice before hiring people to work in Fujairah.
Not a bad experience. The environment is very clean and the staff are helpful and accommodating. One thing I did not just like was the fact that we had to go to different places to get things done as they don't have an integrated system like i am used to from Dubai. Testing is done in one place, registration (for company vehicles which is what i came to do) is done somewhere else, while to collect the plate number is done at the office opposite the Fujairah driving school. It's kind of an unnecessary hassle to be towing a car to & fro
The best place in fujairah for your vehicle testing. Have a proper token system. Within few minutes your vehicle inspection report will be ready. They are well maintaining COVID precautionary measures - Social distancing 👍. Staffs are well trained and professional. In case of testing failure they give 15 days time to fix the issues and u can visit for a retest for free😍😍😍. Awesome 👏 All the best for your vehicle testing my dears friends 😎
Timings are not updated, and when you call to ask they say a different time and none of them are correct. Very misleading.
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