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Computer Repair
Service Zone -Basement-1
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Service Zone, located at Basement-1, offers a comprehensive range of services. The company offers expert mobile phone repair, addressing various issues to get devices back in working order. They also provide a selection of cell phone accessories. For those needing duplicate keys, a key duplication service is available. Service Zone also caters to footwear needs with a shoe repair shop. Additionally, the company offers watch repair services and operates a watch store, providing solutions for timepiece maintenance and purchase.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the provided average rating of 4 out of 5 from 39 reviews. While several customers express high satisfaction with specific services and staff, a notable negative review highlights significant dissatisfaction with pricing and perceived lack of transparency.
Service Quality:
Strengths in service quality are evident in positive feedback regarding the speed and quality of phone repairs, expertise in key programming and cutting, and the helpfulness and friendliness of certain staff members. However, the negative review regarding key duplication pricing and communication suggests potential inconsistencies in service delivery or pricing practices.
Common Themes:
Recurring positive themes include efficient service, skilled technicians (specifically mentioned for phone repair and key programming), and positive interactions with staff members. The primary negative theme revolves around pricing, particularly for key duplication, with one customer feeling significantly overcharged and experiencing poor communication regarding costs.
Final Assessment:
Based on the available data, Service Zone demonstrates strengths in technical expertise and efficient service delivery for certain offerings, contributing to a generally positive average rating. However, the significant negative feedback regarding pricing and transparency for key duplication indicates a potential weakness that could impact customer trust and satisfaction. While many customers report positive experiences, the inconsistency highlighted in the negative review suggests that the business may not consistently deliver high-quality and reliable service across all its offerings and pricing structures. Further analysis of a larger dataset would be beneficial to fully understand the extent of these inconsistencies.
❤️❤️"Had a good experience at Service Zone. Shoyeb installed a cover and glass on my phone with great care, and his friendly attitude was nice. Highly recommended for other customers as well. Overall, excellent service and worth coming back! ❤️"
Good expertise on work , great support on the key programming done Thanks to Mr Ismail & Mr Zeeshan on the job done . Recommend Service Zone in Oasis mall for the electronic jobs
Master key cutters ! Friendly and fast service
OVERPRICE ITEMS. I asked them to make a key for me for my escooter . They charge my card 50 dirham which i can only take 5 dirham in AlKhail Mall. It’s really unreasonable price. Don’t ever try to visit again .They don’t even know how much they will charge me and just decided to charge 50 dirham. They even started talking in Hindi (on which they doesn’t know i understand even tho’ i am a Filipino) This Shop is Unrecommended ! Stay Away
Review for Nafih at Service Zone – Oasis Mall I had an amazing experience at Service Zone in Oasis Mall, thanks to Nafih and his impeccable service. From the moment I walked in, he was professional, knowledgeable, and incredibly efficient. The repair was done super quickly, and the quality of the work was outstanding. My phone looks and functions like brand new! On top of that, their prices are far more reasonable compared to other repair shops, making them the best value for phone repairs. If you're looking for fast, reliable, and affordable service, this is the place to go. Highly recommended!
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